Care Coordinator

5 months ago

Peterborough, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**About the Practice**

Lakeside Healthcare at Yaxley is a well-established surgery with a list size of over 18,000 which is growing. We achieve full QOF points and have been awarded the RCGP Quality Practice Award twice. The Practice adopted a Doctor First access system in 2012 for all GP and Nurse Practitioner/Emergency Care Practitioner appointments.

We strongly believe in learning and teaching to progress personal development. Further training and development is encouraged to help build your role according to your aspirations and the needs of the business.

**Job Introduction**

An exciting opportunity has arisen to recruit an additional Care Coordinator at Lakeside Healthcare at Yaxley.

The care coordinator role has become a crucial part of General Practice in the last few years however this is an exciting opportunity to work specifically as part of our practice team, rather than across a larger PCN.

This role will be multi-faceted, allowing the successful applicant to have a varied and interesting balance at work.

There will be partially a care navigator role, aiding the reception team in finding patients the right care with the correct service or team member. This will involve working closely with the GPs to optimize patient care and experience. This requires an applicant with good communication and team working skills.

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their careers, and ensuring that their changing needs are addressed.

This might involve working with a variety of patient groups who are identified as being vulnerable such as the elderly, housebound, people with frailty, patients with physical disability, learning disability, chronic physical health problems, patients with cancer or those with drug or alcohol misuse. This can be an extremely rewarding opportunity to make a big difference in people’s lives and be the link point to avoid patients having fragmented care.

Please find below a link for further information on the Care Coordinator role

**What you will do (not exhaustive)**

You will work closely with the patient and their clinician to co-ordinate patient healthcare and direct them to the appropriate service to ensure that they get the most suitable care.

You will:

- Be Involved in care navigation from reception to optimise patient flow.
- Be involved working with specific vulnerable patient groups to optimise their care.
- This job is ideal for someone with initiative and the drive to see through their own ideas and projects.
- Bring together all of a person’s identified care and support needs, and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice
- Help people to manage their needs, answering their queries and supporting them to make appointments.
- Support people to take up education, training and/or employment, and to access appropriate benefits where eligible.
- Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation.
- Ensure that people have good quality information to help them make choices about their care.
- Explore and assist people to access personal health budgets where appropriate.
- Support the coordination and delivery of Multi Discipline Teams within PCNs.
- Support the management of referrals received through the NHS App to the practice and direct to the appropriate clinician or professional group.

**Essential Criteria**
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent).

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.

**Lakeside Healthcare is proud to be a Living Wage employer**

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview **We will require you to produce the original documentation prior to your start date.**

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff a

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