Sports Attendant

**Post Details**
Full time
Open ended

Interviews are expected to take place on Friday 16 June

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.

**Additional Information/Special Conditions**
- A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
- The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
- The full-time working week is an average of 36 hours per week over a four-week rota
- Sports Attendants will receive a 1-hour, unpaid break for a shift over 6 hours
- Sports Attendants are normally expected to work two weekends in four
- Attendance at staff training (currently on Friday afternoons from 1pm-3pm) is compulsory and part of the working pattern

**Description of Duties** Life Guarding**
- To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool.
- To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan.
- To attend staff training in accordance with agreed procedures and practices.

**Attending**
- To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system.
- To monitor use of all facilities.
- To ensure all equipment and facilities are safe, clean and tidy.
- To promoting safe and effective exercise, including supervision of activities in fitness centre and activity areas.
- To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices.

**Customer Care**
- To act as a source of information to encourage repeat and new business.
- To act as a point of contact for any customer enquiries.
- To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner.
- To contribute to the development of customer care policies and practices.
- To monitor the safe use of the facilities to ensure that only members and paying customers enjoy the facilities.
- To assist with visits and tours of the facilities when required.
- To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied.
- To present a friendly, efficient and effective front-of-house service.

**Service Development**
- To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback.
- To contribute to the process of continuous improvement.
- To work as part of a team, contribute to and support the work of colleagues.

**Health, Safety and Security**
- To adhere to University policies.
- To ensure other staff adhere to safe methods of work.
- To respond to all incidents and/or accidents and ensure they are followed up by reporting and recording the detail in accordance with agreed procedures and practices.
- To respond promptly to reports of repair and/or damage to equipment or buildings, fixtures and fittings, and assisting with minor repairs where appropriate. This includes keeping a record of the repairs which have been logged with Estates and Campus Services and chasing the repair and/or return of equipment.
- To assist in the maintenance of a safe and hygienic physical environment throughout the sports facilities.
- To ensure all sports facilities and grounds are kept free from rubbish or debris.

**Administering**
- To complete all records required accurately and diligently.
- To ensure that a full handover is provided to other Sports Attendant staff and/or the Duty Officer (when appropriate), to highlight outstanding actions and issues that have arisen during shift.
- To process items of lost property in accordance with University procedures and practices.
- To take delivery and receipt of items of mail when required.

Please