Call Centre Agent

7 months ago

Clydebank, United Kingdom PAST DUE CREDIT SOLUTIONS Full time

**What we offer our employees**:

- Starting Salary up to £23,315.50 (depending on experience )
- 42.5 hours per week
- Monthly Bonus earning up to an extra £1000 per month on top your wage.
- Performance pay increases leading to 3 potential rises per year.
- Free onsite parking
- A robust and detailed training program to fully prepare you for your role.
- Pension and Life Insurance.
- Career progression opportunities within our Contact Centre.
- Regular team building, competitions & incentives.

**Your role**:
Your responsibility is to provide an exceptional level of customer service and achieve performance targets by taking both inbound and outbound calls. These calls are made on behalf of our clients, to their customers who may have found themselves in financial difficulty. You will be establishing our customers needs and affordability and achieving a resolution.

**Key responsibilities**:

- Negotiating payments and payment plans.
- Establishing our customers’ needs and affordability by gathering information.
- Support and direct our customers to relevant charities/support networks.
- Update customer accounts with relevant notes and outcomes.
- Support and direct our customers to relevant charities/support networks

**Essential skills**:

- Good customer service skills to build up good rapport with your customer.
- Strong listening, empathy and questioning skills.
- Confident using computers with the ability to pick up new skills easily.
- Ability to work on own initiative as well as part of our friendly teams.
- A genuine drive to deliver excellence and work towards achievable targets.
- You do not need previous Call Centre or financial services experience however; you should be a good communicator using both verbal and written skills.

**About Past Due Credit Solutions**:
Past Due Credit Solutions Ltd, also known as PDCS, are a debt collection agency & BPO (Business Process Outsourcer)

We work with a wide range of companies in the UK to recover overdue debt payments.

We are a member of the Credit Services Association, so must comply with their Code of Conduct, and are regulated by the Financial Conduct Authority.

We want our colleagues to have great customer service skills, be resilient, adaptable and to achieve the correct outcomes for our customers and clients.

If you want to ask any questions on this please just contact us and one of our friendly recruitment team will discuss with you.

**Job Types**: Full-time, Permanent

Disability Confident:
**Job Types**: Full-time, Permanent

**Salary**: Up to £23,315.50 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

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