Therapies Outpatient Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 3

**Main area**
- Administration
- **Grade**
- NHS AfC: Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Monday to Friday between the hours of 07:45 - 17:00)
- **Job ref**
- 164-4905534**Site**
- QMC
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,177 per annum
- **Salary period**
- Yearly
- **Closing**
- 19/01/2023 23:59Job overview

This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at the Queen's Medical Centre. The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Use your own initiative and respond to queries in a professional manner from patients, relatives and staff. You will present a professional and polite attitude at all times.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems such as Microsoft packages, preferably including Medway PAS. You must also possess an NVQ in Customer Service or possess the equivalent experience and be willing to complete this in post.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working for our organisation

The Outpatient Administration service is part of Therapies and Rehabilitation Services, which is one of the Directorates that together make up the Clinical Support Division at NUH. We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to. The Pathway is made up of HCPC registered AHP professionals as well as our other staff encompassing professions such as nurses, psychologists, administrative and clerical and support workers.

Detailed job description and main responsibilities

As Therapy Services Outpatient Administrator your role will be to ensure that a comprehensive administrative and clerical service is delivered within the Outpatient Team in Therapy Services, providing excellent service to both our staff and our patients.

You will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical staff.

This post will require you to work as part of a team across both QMC and City campuses as required, in a very busy and fast paced environment and to undertake the day to day booking, cancellation and amendment of patient appointments using our booking systems, provision of reception services, general administration, patient transfers and creation of patient letters.

It is expected that you will have strong IT skills and be confident in undertaking a range of computer based activities.

Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.

Person specification

Training & Qualifications

Essential criteria
- To possess 5 GCSE A-C grades including English and Maths or equivalent experience
- NVQ Level 2/3 in administration/Customer Service or equivalent experience and willingness to complete if required

Experience

Essential criteria
- Previous administration experience
- Use of IT systems
- Previous experience in a customer service based role
- Evidence of team working
- Clerical experience including photocopying, filing etc

Desirable criteria
- Use of NHS computer systems e.g. Medway PAS, Winscribe and WEBHISS/Medical Office

Communication and relationship skills

Essential criteria
- Excellent telephone manner
- Ability to communicate effectively with different audiences
- Recognises own role as part of an effective team
- Must be understanding and helpful
- Able to present a friendly, helpful and professional image

Analytical and Judgement skills

Essential criteria
- Exercise use of initiative, judgement and decision making skills
- Demonstrate problem solving skills
- Accuracy and attention to detail
- Understanding of the importance of confidential or sensitive information
- Able to analyse situations/issues
- Works in line with standard procedures
- Works in line with organisational goals and objectives

Planning and organisation skills

Essential criteria
- Able to work independently, using own initiative
- Able to recognise when to escalate issues appropriately and who to escalate to
- Manages time effectively
- Demonstrates prompt timekeeping and good attendance at the workplace
- Remai

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