Council Tax Customer Service Advisor

1 month ago


Redbridge, United Kingdom Recroot Ltd Full time

Recroot are currently looking for a Telephony Agent to join our client based with Redbridge Council.

This position is starting asap, working Monday to Friday between 9am to 4pm, initially for a 3 month contract that will be extended after review.

Ideally you will be trained on the Mitel system and can deal with Council Tax calls.

Training on CT systems will be provided as will Mitel training if necessary. Looking for customer service experience and able to learn quickly on the job.

Essentially you will be in the call centre taking residents’ calls about Council Tax.

This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does. Working in a multi-skilled and multi-disciplined team the main areas of responsibility include

1.1 To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one

1.2 To be familiar with the Council’s services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience

1.4 Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations

1.5 To have an understanding of Council Tax processes to be able to deal with common enquiries

1.6 Detailed working knowledge of IT systems required to deliver services

1.7 To be accurate and have attention to detail to process payments for the Council and set up payment plans

1.8 To be the ‘Voice of the Customer’, set exemplary standards and work with services to improve standards and reduce unnecessary demand

1.9 To receive and check official documentation

**Job Types**: Full-time, Temporary contract, Fixed term contract

**Salary**: £13.03 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 940146
Expected start date: 14/06/2023



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