Sales Operations Lead
6 months ago
As the Sales Operations Lead, you will be an integral part of the continued success and growth at Albert Roger Group thought the effective supervision of the day-to-day operational requirements of the business.
Working closely with the Sales, Operations, Finance & Planning teams to deliver a high level of service and account management with existing retailers to coordinate order processing. A strong understanding of Logistics and Operations would be an advantage in order to excel in this role.
**Key Responsibilities**
- Effective management support of the sales operations team to coordinate/ monitor orders of our customer accounts across UK and Europe.
- Develop retail customer relationships, ensuring you have a full understanding of their Logistical requirements and coordinate the team to deliver on these.
- Deliver excellent customer service, with a clear understanding of our brands and expertise.
- Maintaining customer data through our systems, sales forecast, and activity reports.
- Work collaboratively with internal teams to maximise existing customer footprint and retention.
- Use our ERP/WMS to properly keep information updated in our systems.
- Plan workflow effectively based on forecast and demand
- Coordinate activities and resource planning with our 3PL partners across the UK and Europe.
- Plan and track the shipment of final products according to customer requirements.
- Assist in arranging transportation where required and within budget.
- Invoicing and creating required documentation for shipments, accounting, and administrative purposes.
- Actively participate in the preparing of end of week and month-end Financial and Operational reports for Senior Management
- Manage the dispute process and allocate resources to investigate and resolve quickly for the customer. Suggest ways to reduce further re-occurrence.
**Skills and Experience**
- Proven knowledge of operations within logistics or supply chain.
- Customer focussed with a proactive and solutions-led approach.
- Strong commercial awareness covering pricing, stock management and forecasting.
- Confidence with communicating effectively at multiple levels.
- Commercially focussed with an understanding of budgets and how to achieve targets.
- Ability to remain calm while working under pressure, be extremely organized and have a customer-oriented approach.
- Proficiency in Microsoft Office - Word, Excel, Outlook, and PowerPoint
- Team supervision, development, or management experience.
- Knowledge of Spanish, French or German would be beneficial.
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