Adminstrative Assistant

The Audiology Team is actively recruiting for a highly motivated and dedicated Band 2 Admin Assistant to support our busy unit. You will actively participate as a full member of the team, assisting with the smooth running of the department and by supporting the reception and administrative functions in a timely and effective way alongside Audiologists and Hearing Therapists.

We are looking for someone who can work well within a team. The ideal person will have the ability to communicate effectively with members of the public, both face to face and over the phone. They will have an understanding of the communication needs of deaf and hard of hearing people and be happy to adapt their communication as appropriate.

The post holder will be required to perform administrative duties to a high standard in a timely manner. They will be supporting the Audiology and Hearing Therapy Team by answering queries, booking and changing appointments, answering queries, sending hearing aid batteries in the post.

Experience of using Microsoft Word, Excel and PowerPoint are essential to this role

Main duties of the job
- To book appropriate appointments and work with the team to ensure efficient use of staff resources.
- To remind parents of children using the hearing aid service of appointments To answer telephone and face to face enquiries (cancellations etc)
- To maintain Patient Administration System on a day-to-day basis To maintain the Practice Navigator System on a day-to day basis
- To assist with the management of earmoulds received into the department To deal with postal requests for hearing aid batteries
- To undertake telephone hearing aid follow up clinics To undertake receptionist duties as and when required.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata). Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.