Waiter-host

7 months ago

London, United Kingdom Night Tales Loft Full time

Join our team at NT’s Loft, a vibrant cocktail bar and club with a stunning East London skyline, boasting an all-weather terrace and a funktion one sound system. We are an exciting music venue which hosts a variety of events such as club events, live events, EP launches and, corporate just to name a few.

We're in search of waiters/ hosts to be part of our dynamic crew, in a music orientated working environment with space to grow and network with likewise individuals along the way.

We're seeking friendly, proactive, and driven individuals who prioritise exceptional customer service with creating a welcoming atmosphere.

**Here are the key requirements**:

- A minimum of 1 years’ experience in a fast-paced environment is essential.
- Excellent time management
- Thriving in a fast-paced environment
- Team player and able to handle pressure
- Problem-solving and creative thinking

**Your role includes**:

- Warmly welcome guests as they enter the venue
- Checking guests in with table reservations, tickets, and VIP entry
- Maintaining accurate door count information and procedure
- Preparing tables and areas for reservations
- Taking drink orders and delivering them to the table (table service)
- Managing card transactions and bar tabs, promoting drink packages
- Setting up the venue for the shift and ensuring cleanliness throughout and at the end of the shift
- always Collaborating effectively with your team in all areas
- Sharing cocktail knowledge to enhance the customer experience
- Proficiency in all drink menus and knowledge of allergens
- Delivering top-tier customer service
- Product knowledge and venue etiquette
- Proactively engage with company incentives
- Maximise sales using up-selling techniques
- Team work

**Benefits**
- Staff incentives
- 30mins paid break on 8hr shifts.
- 50% staff discount across all venues
- Staff food on Fridays and Saturdays
- Flexible working hours

We offer both full and part-time positions with schedules that span the entire week.

Fridays and Saturdays are required.

If you're ready to bring your unique style to our team and be part of an exciting concept, we want to hear from you

INDFOH

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