IT Technical Services Assistant

3 weeks ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Some people are just born with a natural ability to provide proficient support and enthusiasm and we are trying to find you. As a member of our close-knit team, you will have excellent communication and organisational skills, with the ability to work as part of a team and on your own.

Do you think you have the ability to work in a challenging but equally rewarding NHS IT environment? With your strong technical experience and a knowledge of our Trust, you will develop within this role to ensure you can provide desktop support to all employees.

If that appeals to you and you are looking to work within a team with shared goals and doing what it takes to provide the best possible service - then we really want to hear from you.

You will form part of a team whose primary role is to provide desktop IT support to users throughout the Trust and with providing quality, first point of contact for computer users requiring assistance via the IT Service desk working remotely or directly with the customer.

You must be proficient in providing 1st line support across the End User Compute estate and also 1st line support knowledge of Networks, Servers, mobile technology. This post is one of a number at this level and will provide support to users at all Trust sites.

It is also essential that you are flexible, enthusiastic and can display high levels of initiative, together with the ability to work under pressure individually and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant and efficient manner.

You may be required to participate in the Departments’ out-of-hours on-call rota and working on rotation based at Preston and Chorley Hospitals.

The Trust has a number of programmes aimed at digitally enabling our clinical services.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centers around patient care and enhancing their experience which means your role is pivotal and something really to be proud of
- Provide quality support
- Management and development of the Trust’s IT Services and systems
- Troubleshooting problems and supporting the End User Compute estate
- Network support (wired and wireless)
- Active Directory management and remediation
- Microsoft client and server products
- Server/client hardware and IT security

Implement and develop processes across the 1st,2nd and 3rd line teams to improve workflow and knowledge management

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