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Enquiry Counter Officer
4 months ago
**Number of Posts**
1
**Advertised**
INTERNAL AND EXTERNAL APPLICANTS
**Branch/Division**
Tameside District
**Location**
Tameside District
**Sub-location**
Ashton-under-Lyne (DHQ)
**Grade**
Grade C
**Rank**
Not applicable
**Leadership Level**
Peer Leader
**Contract Type**
Permanent
**Hours**
36.25 hours
**Hours**
Full time
**Advertised Salary**
£23,121 - £24,462 per annum plus 10% weekend enhancement
**Shift Allowances/Enhancements/ Additional Info**
Weekend Enhancements
Uniform Required
**Advert**
In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support.
This is an extremely varied role that deals with a wide range of problems and people. In an average day, you could be faced with many different enquiries including taking reports of crime, road traffic accidents and missing persons. You will be a first point of contact when receiving, releasing and managing lost and found property, checking driving documents and dealing with a range of telephone calls.
You will be responsible for maintaining secure control of entry to and exit from the building.
Having worked with the public in an advisory environment, you should have experience of dealing with difficult customers and the ability to remain calm under pressure. Having good communication and listening skills is essential to this role, together with administration/clerical experience. You should be competent in using computer systems including Microsoft packages and the internet.
You should have attended or be willing to attend once in post, training relating to Aggressive situations and Customer Care.
You should be prepared to work shifts and to provide cover at other Neighbourhood Enquiry Counter Offices as may occasionally be required in conjunction with the mobility management guidelines.
**Closing Date**
2 Apr 2024
**Recruitment Team Contact**
**Other Information**
Please note this post attracts a 10% Weekend Enhancement.
Please refer to the attached Job Description for further details regarding the skills required to do this role. **The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.**
The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.
**Minimum Age for Applications**
**16
