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Handover / Test Drive Specialist - Sunderland

7 months ago

Sunderland, United Kingdom Stoneacre Full time

**About the role**

We are excited to be recruiting for an ambitious Handover & Test Drive Specialist to join our busy sales department. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

This is your chance to shine as an individual and have the free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full.

As a Sales Handover & Test Drive Specialist, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, accompanying them on their journey to find their next vehicle, all whilst contributing towards making Stoneacre the** Number One **Motor Group.

**Do we have your interest ?**

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- Bonus scheme
- Commission
- Average commission paid during annual leave
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme

**An average day as a Sales Handover & Test Drive Specialist**
- Ensure that we always provide the highest level of customer care and satisfaction, giving the best possible experience that exceeds our customers’ expectations.
- Through planning and communication with the wider sales team, ensure that our customers have the best test drive experience to guide them towards the best product/service, supporting them in their decision making.
- Provide a tailored handover experience for each customer; ensuring customers have had a full introduction to all specifications available within their vehicle.
- Educate and inspire customers by answering their questions.
- Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.
- Working with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to all of our customers.
- Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery.
- Ensures that you maintain a continual dialogue with the customer that is appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service.
- Build and maintain unparalleled relationships with new and existing customers to maximise future sales opportunities.
- Communicate with our customers with integrity and transparency, enhancing the customer experience - Professionalism is _always_ your top priority.
- Raise the profile of the Stoneacre brand by delivering a consistent 5 star service.

**About you**
- You will have excellent customer service skills and thrive working in a customer-facing environment, with a professional courteous manner.
- Strong, excellent communication skills and enjoys listening and engaging with other people.
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude, but also a team player who is comfortable working with others to help and support them.
- Able to work independently. Able to multi-task and switch quickly between tasks using your strong organisational and prioritisation skills.
- Willingness to learn and develop and keep up to date with complex information.
- You may not currently work in the motor industry, but you will already have retail or hospitality experience
- You will have the ability to work well under pressure - It will be your people skills that will help you overcome any challenge that is thrown your way.
- We want you to love what you do - The rest will come naturally.

The Company
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.

We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.

We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
- “Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environmen