E-commerce Customer Service Representative

6 months ago


Bristol, United Kingdom TGS UK Ltd Full time

**About us**:
The TGS Automotive Group is a rapidly expanding vehicle conversions and solutions provider, tailored to the customer’s specific requirements, drawing on over 50 years of industry experience innovation and recognised craftsmanship.

**Vacancy**:
We are looking to recruit an experienced E-Commerce Customer Service Representative to join our team in Fishponds, Bristol. This role is part-time, onsite, between 20-30 hours per week, ideally over 5 days. The salary will range between £27,000 - £28,000 depending on experience.

**Job Summary**:
As an E-Commerce Customer Service Representative, you will play a critical role in ensuring exceptional customer experiences and maintaining customer satisfaction for our online TransQuip and aftersales business. You will be responsible for addressing customer inquiries, resolving issues, and providing product information and support through various communication channels. This position requires strong communication skills, problem-solving abilities.

**Key Responsibilities**:
Customer Communication:

- Assist customers with tracking, cancellations, returns, and exchanges.

Problem Resolution:

- Investigate and resolve customer complaints, issues, or concerns efficiently and effectively.
- Identify and escalate complex issues to higher-level support or management when necessary.

Product Knowledge:

- Maintain a deep understanding of the company's product catalogue and stay updated on new arrivals, features, and promotions.
- Preferably some experience of E-Commerce, sales and setting up accounts/processes.

Order Management:

- Process orders accurately and ensure timely fulfilment.
- Monitor inventory levels and communicate any stock shortages or delays to customers.

Returns and Refunds:

- Guide customers through the returns and refund process, ensuring adherence to the company's policies.
- Manage return authorizations, process returns, and arrange for replacements or refunds as needed.

Documentation and Reporting:

- Maintain detailed records of customer interactions and transactions.
- Generate reports on common customer issues, feedback, and trends for continuous improvement.

Customer Feedback:

- Collect and analyse customer feedback to identify areas for improvement and recommend enhancements to products or services.

Upselling and Cross-Selling:

- Identify opportunities to upsell or cross-sell related products to increase sales and customer satisfaction.
- Increase listings on E-commerce channels.

Compliance and Policies:

- Stay updated on e-commerce regulations, privacy policies, and industry best practices.
- Ensure compliance with company policies and procedures.

**Skills required**:

- Previous customer service experience, preferably in an e-commerce or retail setting.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Familiarity with e-commerce platforms, order management systems, and CRM software is a plus.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and accuracy in order processing.
- Flexibility to work weekends, evenings, or holidays as needed.
- Some knowledge of the company's products and industry trends.

**Interviews**:
These will take place onsite in Fishponds, Bristol and will be approx. 1 hour.

**Job Types**: Part-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Expected hours: 20 - 30 per week

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: E-Commerce Rep



  • Bristol, United Kingdom TGS UK Ltd Full time

    **About us**: The TGS Automotive Group is a rapidly expanding vehicle conversions and solutions provider, tailored to the customer’s specific requirements, drawing on over 50 years of industry experience innovation and recognised craftsmanship. **Vacancy**: We are looking to recruit an experienced E-Commerce Customer Service Representative to join our...

  • E- Commerce Manager

    7 months ago


    Bristol, United Kingdom Sustrans Full time

    About the role This is an exciting opportunity to work with Sustrans as part of the Fundraising and Supporter Engagement team as the E-Commerce Manager. In line with our ecommerce strategy, Sustrans has invested over the past years to increase sales through our e-commerce shop and now needs to find new approaches to maximise revenue. As the...


  • Bristol, Bristol, United Kingdom Bristol Sport Full time

    We are looking for a highly skilled Customer Service Representative to provide exceptional customer service and support in our retail environment. The successful candidate will earn an estimated salary of £20,500 per annum.About the Role:Assist with Stock Replenishment: Support the team in ensuring shelves and displays are well-stocked and...


  • Bristol, United Kingdom Renewal Project Limited Full time

    Redfield Bristol. This exciting role is a mix of warehouse and office duties, so experience with Amazon, eBay and/or another similar role within a company would be highly advantageous. ** Full and comprehensive training will be given on the E-commerce side of the role! ** Working hours are 4 hours per day at £12 per hour, Monday - Friday with bonuses...


  • Bristol, United Kingdom TC Group Full time

    **Title: Merchandising Executive** **Location**: Aztec West, Bristol **Longevity**: Permanent, Full Time **Salary**: £24,000 - £28,000 depending on experience **Benefits**: - A fun and vibrant team in a great location! - 25 days holiday plus bank holidays (increasing to 30 days holiday with length of service) - Extra paid day off for your birthday -...


  • Bristol, Bristol, United Kingdom Sustrans Full time

    About the RoleSustrans is seeking a skilled Digital Commerce Strategist to maximise e-commerce revenue by optimising the martech stack, improving audience insights, product development/management and promotion through digital and offline marketing channels.As a key member of the Fundraising and Supporter Engagement team, you will work closely with colleagues...


  • Bristol, Bristol, United Kingdom Titan Marketing Full time

    About Titan Marketing:We are a fully remote Email & SMS agency helping ambitious e-commerce brands grow through tailored marketing strategies. As Klaviyo Master Gold Partners, we specialise in optimising flows, campaigns, and segmentation to drive revenue and customer loyalty.About the Role:We're hiring an E-commerce Email Strategist to manage two...


  • Bristol, United Kingdom Safe Options Limited Full time

    **About us** Safe Options Limited is a small business in Bristol, BS7 8AF. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Modern office setting **Job Summary**: **Duties**: - Update product listings, descriptions, and images on the website - Coordinate with the marketing team to...


  • Bristol, Bristol, United Kingdom Sustrans Full time

    About SustransSustrans is a leading charity that aims to reduce inequality, promote diversity, and enable inclusion. We strive to be a truly inclusive employer and welcome applications from people with diverse backgrounds.Job DescriptionThe E-commerce Manager will play a crucial role in maximising e-commerce revenue by optimising the martech stack, improving...


  • Bristol, United Kingdom Cleveland Cable Co Ltd Full time

    Experience within a business to business environment is preferred, but if you have experience in providing customer service or sales via telephone we would like to hear from you. We provide full training and ongoing development. Working hours are Monday - Friday 08:30 -17:00 (on site at Avonmouth). Salary is from £24,000 depending on experience. Who we...


  • Bristol, United Kingdom Cleveland Cable Co Ltd Full time

    Experience within a business to business environment is preferred, but if you have experience in providing customer service or sales via telephone we would like to hear from you. We provide full training and ongoing development. Working hours are Monday - Friday 08:30 -17:00 (on site at Avonmouth). Salary is from £24,000 depending on experience. Who we...


  • Bristol, Bristol, United Kingdom Page Personnel Sales Full time

    About the RoleWe are seeking a highly motivated and experienced Amazon Content and Advertising Manager to join our client's e-commerce team. As part of this role, you will be responsible for creating and implementing effective digital marketing strategies to drive customer engagement and sales.Key ResponsibilitiesSome of your key responsibilities will...


  • Bristol, Bristol, United Kingdom Lorien Full time

    Job Overview:We are seeking an experienced CRM Manager to join our team at Lorien, a leading name within the retail sector. The ideal candidate will have a background in customer relationship management and experience working with similar customer bases.About the Role:As CRM Manager, you will play a key role in defining our CRM strategy for the UK market,...


  • Bristol, Bristol, United Kingdom United Parcel Service of America, Inc Full time

    Role Description:We are looking for a highly skilled Customer Service Representative to join our team at United Parcel Service of America, Inc. As a Customer Service Representative, your main responsibility will be to deliver and collect packages while providing exceptional customer service. This role requires a flexible and organised approach, along with...


  • Bristol, Bristol, United Kingdom Lorien Full time

    About LorienLorien is a growing retail brand dedicated to delivering exceptional customer experiences through innovative digital marketing strategies.Job SummaryWe are seeking an experienced Digital Marketing Specialist to join our team as a PPC Executive. The successful candidate will drive strategy and campaign delivery across Paid Social, PPC, and Amazon...


  • Bristol, United Kingdom Dyson Full time

    **Summary**: **Salary**: Competitive Team: Sales **Location**: United Kingdom - Bristol Office **E-Commerce Executive for UK Overview**: We’re growing - fast. The ambition for our local in market Dyson website business is huge. Our goal is to consistently grow our eCommerce business double digit year on year for next 5 years. Dyson.co.uk is where all...


  • Bristol, Bristol, United Kingdom Dyson Full time

    Casino CRM Communications Role at DysonThe estimated salary for this role is £55,000 - £65,000 per annum.At Dyson, we're looking for a skilled Casino CRM Communications professional to join our team. As a key member of our e-commerce department, you'll be responsible for creating effective communications that showcase our technology, driving customer...


  • Bristol, United Kingdom Cleveland Cable Co Ltd Full time

    Summary: Experience within a business to business environment is preferred, but if you have experience in providing customer service or sales via telephone we would like to hear from you. We provide full training and ongoing development. Working hours are Monday - Friday 08:30 -17:00 (on site at Avonmouth). Salary is from £24,000 depending on...


  • Bristol, United Kingdom Capita Full time

    Supports customer service activities and initiatives for a limited number of products, services or clients. **Job title**: Customer Service Representative **Contract Type: Permanent. Hybrid remote working contract** **Salary: £22,500** **Hours of work: 37.5 hours per week Monday to Friday between 8am - 6pm. NO WEEKEND HOURS** **Location: Office based...


  • Bristol, United Kingdom Visco Therapy Full time

    **About us** One Holding Limited is a small business in Bristol BS4 5PS. We are creative and autonomous. Our work environment includes: - On-the-job training - Casual work attire - Flexible working hours **Job Summary** Visco Therapy is a manufacturer and wholesaler of mattresses and bedroom furniture and provide stock to some of the UK’s largest...