Receptionist

**About Us**:
Founded back in 2009, Lovett Care has been operating care homes across the Northwest for over a decade and recently in Wales after acquiring four homes. With a strong reputation in the care industry, we pride ourselves on creating a ‘home from home’ environment which enables residents to live life to the fullest, whatever their age or condition. Lovett Care is values driven and see our people as our greatest asset. Our Mission is to be recognised as a passionate and committed provider offering quality person-centred care in a safe, comfortable ‘home from home’ environment.
- Our Vision is through the professionalism and collaboration of our team members, we achieve an excellent standard of person-centred care where everyone has the freedom of choice, privacy, dignity and is treated with the upmost respect_

Lovett Care is seeking a **Receptionist **to join our amazing team at **Charlotte House Care Home.** This is a fantastic opportunity to work in partnership with our team to deliver quality care for a diverse group of residents.

You will have previous experience in a receptionist or administration role. To discuss this exciting opportunity further, please forward your CV and covering letter to **Clare Richards, General Manager**.

**Job Purpose**:
As first point of contact, the role holder will provide a great first impression of the home, by greeting, welcoming, and assisting relatives, residents, and visitors in a professional manner, always delivering a high level of customer service.

**Hours: 22.5 hours per week, over 3 days.**

**Key Accountabilities**:

- Welcoming all residents and visitors
- Answering all phone calls professionally and in a timely manner
- Assisting with any queries from relatives and visitors, including enquires when needed.
- Directing queries to the appropriate department.
- Ensuring that any visit requests are communicated to the relevant person.
- Maintaining a safe and clean reception area
- Communicate any feedback received from residents, relatives, or visitors both positive and negative.
- Contribute to the team effort
- Abide by all company Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File
- Assisting with payroll and rotas as and when required.
- Ensure all team members and visitors have completed PCR’s and LFT’s and replenish the PPE station.
- Organising and sorting post and any deliveries that come into the home.
- Assisting with recruitment, such as checking Indeed and arranging interviews.
- Ensuring the showrooms are ready and conducting show rounds.
- Assisting with HR tasks, such as DBS’s, references, setting up new starter files and updating the HR tracker.
- Assisting with any other duties, that may be required.
- Completion of mandatory E-Learnings
- To embed and demonstrate our company values throughout your working day.

**Skills & Competencies**
- Excellent written and verbal interpersonal communication skills
- Experience in a customer facing environment
- Genuine interest in working within a caring environment
- Competent IT skills
- Satisfactory DBS check
- Ability to create organised filing system
- Exceptional Customer service skills and professional phone manner
- Knowledge of Microsoft Software

**Qualifications & Experience**:

- 2+ Years’ Experience as a Receptionist or Administrative Assistant
- Experience of working within a care environment _(desirable but not essential)_
- Good standard of English and Maths

**Benefits**:

- 28 days Holiday _(Including Bank Holidays)_
- Auto Enrolment Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Employee Referral Bonus Scheme
- Apprenticeships available
- Lovett CARES - Reward Platform

**Job Types**: Part-time, Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Reference ID: RECEPTIONIST/CH