Aftersales Advisor

3 weeks ago

Edgware, United Kingdom Robins & Day Full time

**Our success starts with yours Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. Webelieve in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.**

You will be the key link to support the aftersales department from a parts and service administrative perspective

In this role you will:

- **Create** a seamless parts and admin process
- **Receive** in Parts from Hub Via Shipment Processing
- **Monitor** Parts Stock Levels and Inform Hub if requires attention
- **Order Parts** with the technicians on warranty or complex diagnostic repairs
- **Manage & Invoice** Internal Job Cards for New & Used Cars
- **Chase** Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
- **Prepare** Warranty Claims, Prior Approvals & Invoices
- **Assisting** with day to day running and maintenance of the workshop
- **Instruct** on Warranty Parts Returns/Destruction/Surcharge Note Creation
- **Internal Authorisation**, Invoicing & Status Updates with Workshop

**The benefits are**:

- **A Company car scheme** - up to two vehicles
- **Up to 7 % Employer Pension Contribution**:

- **Annual holiday**:

- 22 days increasing to 26 with continued service, **plus** bank holidays*
- **Shopping discounts** - through our Rewards App
- **Enhanced Maternity, Paternity and Adoption Leave**:

- **Employee Assistance Program**

**Let’s Work together**

Ideally we are looking for an experienced automotive Aftersales Advisor. But don’t worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributesas full training is available via our Performance Academy, with additional online and induction training.

At Stellantis &You, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconicbrands in the world

*Based on a full time contract of a 42 hour week.

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