Switchboard Operator

An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital.

The post is to cover a rotational shift pattern on a full time basis.

You will be required to work a shift pattern that includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England.

You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner.

Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.

**HUTH has two main sites**: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area, extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively

Our vision is Great Staff, Great Care, Great Future, as we believe that by developing an innovative, skilled and caring workforce, we can deliver great care to our patients and a great future for our employees, our Trust and our community.

**We offer a range of benefits to support our staff including**:

- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providersFor further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.