Business Administraton Apprentice

**Brief Overview of Role**

Farnham Town Council is responsible for a number of local services including allotments, cemeteries and burials and making the town attractive through floral displays and events for people to enjoy.

The apprentice will work closely with the Events Manager and other colleagues in a range of community and civic events. The events are wide ranging and the apprentice will be involved in all aspects.

**Full Description**

The activities of the apprentice will include responding to enquiries from stallholders attending events,or from the public about an event.

There will be a range of administrative tasks including preparing and sending out literature and leaflets, completing lists of attendees, answering the telephone, preparing social media posts and providing general support. The apprentice will attend events and help with reviewing how events go to make improvements for the future.

Civic events include Christmas Carol Service, Remembrance Sunday and coffee mornings.

The apprentice will also provide cover on reception and support other colleagues in general administrative tasks.

Training opportunities beyond the Apprenticeship will also be offered.

Additional payments are made for attendance at weekend events.

As the Apprentice gains experience, they will be able to take more responsibility for individual activities, mentored by the Events Manager.

The role will also cover a number of elements included within the Business administration apprenticeship, giving the successful applicant a wider experience than just the Events Assistant apprenticeship alone.

Customer Services:

- Answer all incoming calls and handle callers’ enquiries whenever possible and liaise with Waverley Borough Council and Surrey County Council as appropriate.
- Greet, assist and/or direct visitors and the general public. General Office Administration
- Deal with enquiries from Councillors, Officers of the Council and the general public.
- Assist in the planning and preparation of meetings, conferences and conference telephone calls.
- Maintain a comprehensive filing system including minutes of meetings and relevant council business

**Working Hours**

Monday to Friday 9-5 plus events. 30 minmutes unpaid lunch break.

37hrs plus events (extra payment)

**Skills Desired**
- Excellent communication skills
- Polite telephone manner
- Attention to detail in every aspect of their work
- Can prioritise workload
- IT skills including knowledge of Microsoft Office and social media platforms Personal qualities

**Personal Qualities Desired**
- Friendly, Enthusiastic with a can-do attitude
- Hardworking
- Extremely organised
- Can work well in a team
- Eager to learn
- Flexible

**Qualification Required**

Maths and English qualification GCSE Grade C / Level 4 or above, or Functional Skills Level 2.

**Future Opportunities**

Last apprentice was offered a full time position.

**Extra information**

Additional payments are made for events. Rates depend on activity but are broadly around £15 per hour. The Council has a contributory pension scheme, and also offers 23 days leave per annum.