Floor Services Assistant

1 month ago

Bedford, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

NB: This is an on-site role for as a 12 month FTC, where you will be required to come into the office 5 days a week (with flexible hours). Please note that there may also be an opportunity to be extended.

Key Responsibilities / Accountabilities- Ensure incoming/Outgoing mail is managed in accordance with agreed processes and SLAs- Ensure incoming/Outgoing packages are managed in accordance with agreed processes and SLAs- Ensure stationery levels are maintained in accordance with agreed processes and SLAs- Ensure copier paper levels are maintained in accordance with agreed processes and SLAs- Ensure Tea Point levels are maintained in accordance with agreed processes and SLAs- Ensure FSA quality control floor walks are completed in accordance with agreed processes and SLAs- Provide logístical support as required- Utilise the Helpdesk for issue reporting- Communicate any escalations as appropriate- Assist and support Bedford projects where directed- Follow all the documented Facilities processes- Perform duties to agreed customer service levels- Liaise with Building Management where necessary and as directed- Liaise with vendors / contractors where necessary and as directed- Help ensure a culture of transparent communication is in place and actively followed- Create an environment of service excellence within the Floor Services Team- To assist the group facilities coordinator with day to day tasks and cover during annual leave.

Skills and abilities needed to perform role- Excellent communication skills both verbal and written- Professional Customer Services approach- Exceptional attention to detail- Organised, proactive and self-motivated- Flexibility- Ability to work under pressure- Multi-tasking- Ability to find creative solutions to ad hoc requests- Good relationship management and inter-personal skills both internally and externally;- Ability to carry out site inductions to new starters

Health & Safety experience- Health & Safety experience would be an advantage but is not a must- People Management (desirable)- Extensive experience in a similar corporate real estate services (CRES) or facilities role would be advantageous.- Fire Warden- First Aider-
- Trained Drivers License

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:
- An international group with independence and people at its heart- A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

Additional Job Details

Worker Type:
Fixed Term Contract (Fixed Term)

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