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IT Service Delivery Manager

5 months ago

Christchurch, United Kingdom Bond Williams Full time

**IT Service Delivery Manager - Paddington, London - £35,000**

You will be primarily responsible for managing the relationship with the Customer, managing the relationship with Vendors, providing regular reporting, managing escalations, progressing outstanding requests from the Customer and assisting with the Supportfunction as and when required.

**Working hours will be within core hours 7am to 7pm. Core Shift will be 9am to 5pm. On site attendance will vary but we must provide a regular onsite Customer facing presence
- London.

**Essential skills**:

- A professional and confident manner
- Ensuring the highest level of customer service is delivered at all times
- Good understanding of relevant technology - proficient in a technical working environment
- Woring knowledge Cloud Technology (Office 365 or Azure)
- Understanding of IT Service Management principles
- Ability to work to SLA requirements
- Good interpersonal skills and communication (both written and oral) when engaging with people of all levels
- Ability to manage relationships with customers, vendors and colleagues confidently and competently
- Ability to think laterally under pressure with attention to detail

**Technical Skills/Knowledge/Experience;**
- Microsoft 365 Knowledge
- Azure Knowledge
- Google Workspace Knowledge
- ITIL
- Agile Working

**Benefits**:

- 25 days holiday + bank holidays
- Cycle to Work Scheme
- Discounted gym membership
- Pension scheme
- Bonus scheme

**How to apply**:
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency