Customer Service

2 months ago

Cheltenham, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in Cheltenham
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £24,268 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,268 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Service

    4 weeks ago

    Cheltenham, United Kingdom Reed Full time

    Location: ToddingtonContract: Permanent, Full-time My client is seeking a smart, entrepreneurial Customer Service Advisor to enhance customer happiness and contribute to their mission of delivering greener, more sustainable energy solutions. This is an exciting opportunity for a graduate or an individual with high potential in customer services to join my...

  • Customer Service

    2 months ago

    Cheltenham, United Kingdom Hunt 4 Employment Full time

    An amazing opportunity has arisen to work through Hunt 4 Employment. We are recruiting on behalf of our well established, prestigious client. While working through Hunt 4 Employment you can expect to receive the following benefits -Are you an administrator looking for your next challenge? are you proficient using Microsoft Excel and Word? if the answer is...

  • Temp Customer Service

    1 month ago

    Cheltenham, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c £14.00 per hour DOEDutiesPreparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Temp Customer Service

    1 month ago

    Cheltenham, United Kingdom RE People Full time

    Long Term Customer Service opportunity Location Cheltenham Rate of pay c £14.00 per hour DOE Duties Preparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditions Ensure all submitted service quotes and tenders are followed up including the...

  • Customer Service Lead

    4 days ago

    Cheltenham, United Kingdom Astor-Bannerman Full time

    **Role Overview** Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 30-year track record as a market leader in our field and we have an ambition to grow. Customer services is the point of contact between Astor-Bannerman and our customers, once our sales team has...

  • Temp Customer Service

    1 month ago

    Cheltenham, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c £14.00 per hour DOEDutiesPreparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Customer Services Administrator

    4 weeks ago

    Cheltenham, United Kingdom A&E Fire and Security Ltd Full time

    A&E Fire and Security is a specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London. We pride ourselves on being a committed team who strive to deliver an excellent customer service...

  • Customer Services Administrator

    2 days ago

    Cheltenham, United Kingdom A&E Fire and Security Ltd Full time

    A&E Fire and Security is a specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London. We pride ourselves on being a committed team who strive to deliver an excellent customer service...

  • Customer Services Administrator

    1 day ago

    Cheltenham, United Kingdom A&E Fire and Security Ltd Full time

    A&E Fire and Security is a specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London. We pride ourselves on being a committed team who strive to deliver an excellent customer service...

  • Temp Customer Service

    4 weeks ago

    Cheltenham, United Kingdom RE Recruitment Full time

    Long Term Customer Service opportunity Location Cheltenham Rate of pay c £14.00 per hour DOE Duties Preparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Temp Customer Service

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c GBP14.00 per hour DOEDutiesPreparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Temp Customer Service

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c £14.00 per hour DOEDutiesPreparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Temp Customer Service

    1 week ago

    Cheltenham, Gloucestershire, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c £14.00 per hour DOEDutiesPreparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Temp Customer Service

    2 weeks ago

    Cheltenham, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c GBP14.00 per hour DOEDuties Preparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Temp Customer Service

    1 week ago

    Cheltenham, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c GBP14.00 per hour DOEDuties Preparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Temp Customer Service

    1 week ago

    Cheltenham, Gloucestershire, United Kingdom RE People Full time

    Long Term Customer Service opportunityLocation CheltenhamRate of pay c GBP14.00 per hour DOEDutiesPreparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditionsEnsure all submitted service quotes and tenders are followed up including the...

  • Customer Service Agent

    4 days ago

    Cheltenham, United Kingdom Breedon Group Full time

    Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you! As a Customer Services Agent, you will be a key member of our Commercial team focused on providing excellent customer service and providing support to the South West...

  • Customer Service Assistant

    2 weeks ago

    Cheltenham, United Kingdom TRAK Employment Full time

    TRAK Employment are looking for 30x people to work at a local racecourse from the 14th of March until the 17th of March. Customer Service Assistant’s sell bets to customers who approach them on the racecourse. They are also responsible for paying out winning tickets and handling cash. This role requires good customer service experience and good mental...

  • Customer Service Assistant

    2 days ago

    Cheltenham, United Kingdom The Cheltenham Trust Full time

    Are you a customer service assistant looking for a new role? Do you enjoy welcoming customers and members and helping them make the most of their visit? Do you have customer service, reception, front desk or sales and service experience? We are looking for a reliable, enthusiastic individuals, who will enjoy working as part of our team to provide...

  • Customer Service Advisor

    2 weeks ago

    Cheltenham, United Kingdom Endsleigh Insurance Full time

    **Customer Service Advisor **Salary**: £20,000 - £21,500 Location: Cheltenham - Hybrid working arrangements** With over 50 years of experience as the student, education, and charity specialists, Endsleigh are part of a growing group of ambitious, high-growth, award-winning businesses that span the insurance value chain. We’re dedicated to providing...