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Customer Service Officer

2 months ago

Hillingdon, United Kingdom MSI Ceilings Ltd Full time

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.

To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.

To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service.

To contribute towards service development plans and support the management in implementation of these plans.

experience within social housing would be great

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £12.30 per hour

**Benefits**:

- Company pension

**Experience**:

- customer service 6 years (required)
- Administrative 6 years (required)
- call centre 6 years (required)
- social housing (preferred)

Work Location: In person

Reference ID: msi953631

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