Motor Fraud Investigator

3 weeks ago


Kent, United Kingdom Adjusting Appointments Limited Full time

**Motor Fraud Investigator - Kent (Hybrid role) up to £30k per annum plus bonus, customer services bonus incentives, parking, onsite fully equipped gym and fully funded support towards industry exams**

An established Claims Management Organisation based in Kent with UK exposure offering Claims Solutions specialising in household and motor claims with a strong focus on providing a first class customer service for all policy holders across a multiple insuranceproducts are now seeking Motor Claims Counter Fraud Investigator. You will join the Fraud Investigation Department where you will play a vital role by handling, investigating and concluding motor claims where fraud has been suspected. This is a hybrid roleworking part office and part homeworking.

**As a Motor Claims Fraud Investigator you will**:

- Undertake searches to validate identified fraud claims
- Carry out extensive and confidential investigations
- Write discrepancy and reservation rights letters plus repudiation letters where fraud has occurred
- Take a methodical approach to each investigation and working through appropriate validation processes
- Manage multiple activities by prioritising important and urgent tasks

**About you**:

- Experience of working in a fraud investigation roles, ideally within Motor Claims
- Knowledge of legal proceedings, especially the Fraud Act 2006
- Be able to think on your feet and be adaptive to deal with various strategies a suspicious claimant may deploy during the interview
- The ability to manage claims under investigation by skilful correspondence
- A methodical approach
- Attention to detail both verbal and written
- A questioning, analytical mind-set
- Good interviewing skills
- Excellent customer service skills
- PC Literate with good administration skills



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