Business Operations Services Co

2 weeks ago

Leek Wootton, United Kingdom RSR Public Safety Full time

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Public Safety are currently recruiting on behalf of our policing client based in Warwickshire for a Business Operations Services Co-ordinator to ensure the delivery of Business Operations

Helpdesk service are effective and coordinated.

This is a full time, permanent position and offers a salary of £23,100.

**Main Duties**:

- Act as the first point of contact ensuring requests into the helpdesk through telephone or other means are dealt with within agreed service levels.
- Maintain a customer service ethos in the delivery of Business Operations services.
- Ensure that liaison takes place and relationships are maintained with other directorates, functional managers, supervisors and stakeholders to understand their needs.
- Provide effective support and reactive services as delegated by Business Operations specialist teams, whether in relation to facilities, fleet, uniform, equipment or logistics.
- Provide effective administrative resilience when requested by Business Operations specialist teams, whether in relation to facilities, fleet, uniform, equipment or logistics.
- Sort, distribute and collect items from the despatch system, ensuring that mail is correctly addressed and securely packaged.
- Carry out routine duties such as filing, answering the telephone, dealing with general enquiries, photocopying, and administration of hire of vehicles, accommodation bookings, travel bookings and external courses.
- Deal with court fees, cash and banking requirements, maintaining the Petty Cash in accordance with Accounting Instructions, including found and seized cash.
- Undertake other duties commensurate with the nature, level of responsibility and grading of this post.

**Essential Requirements**:

- Educated to GCSE standard (5 A - C including English Language and Maths).
- Competent in the use of IT, including Microsoft packages or equivalent.
- Previous helpdesk/ customer services experience or similar customer facing role in a busy office environment.

**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.**

RSR Public Safety is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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