Disability Benefits Officer

1 month ago


London, United Kingdom iWork Recruitment Limited Full time

Contract to start 01-03-23 until 29-02-24 with a possible extension.

**PURPOSE OF THE JOB**:
To deliver a proactive, customer-focused Income Maximisation service for a targeted group of residents in or near financial hardship identified.

This includes but not limited to:
Using digital tools to take the first step in contacting residents who have disability, long-term illness or caring responsibilities and are at risk of financial hardship;
Take a hands-on approach to assisting residents by trying to remove administrative barriers that prevent many vulnerable residents from accessing financial support;
Provide in-person support for residents through home visits or community events.

To work cooperatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough.

To offer support and advice to customers and signpost to partners.

**MAIN AREAS OF RESPONSIBILITY**:
Identify residents who need financial assistance due to a disability, caring responsibilities, long-term illness and/or being unable to work due to physical or mental health barriers, and have responsibility for supporting them with long-term benefits uptake.

Be proactive in providing support for residents to prevent them from reaching financial crisis.

Learn and use digital tools, including the LIFT dashboard, to identify and engage with residents at risk of financial hardship due to disability, long-term illness, physical or mental health conditions, and caring responsibilities.

To deal with all day-to-day correspondence and telephone calls in line with service standards.

To provide written responses to enquiries for client's, senior managers, and MPs and ensure that responses are provided within agreed timescales.

RQ781574-01-23

**Salary**: £20.06 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: RQ781574-01-23



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