Team Member

5 months ago

Castleford, United Kingdom Heavenly Desserts Full time

We are seeking fun, customer focused and energetic team members to join our iconic Heavenly Desserts store at Xscape Castleford. We are the U.K’s leading premium dessert company offering our guests a world class experience while serving the finest desserts and exquisite beverages.
- **Job Summary and Mission**:_
- To contribute to Heavenly Desserts success by providing world class customer service to all of our guests.
- To create the Heavenly Desserts experience for our guests by providing courteous, prompt service, quality beverages and desserts, and maintaining a clean and comfortable restaurant environment.
- All employees are responsible for acting in accordance with our culture and values, embracing and upholding the company culture in everything we do.
- **Key Responsibilities**:_
- Work as part of a large team to create picture-perfect desserts and drinks from our extensive menu.
- To uphold the Heavenly Desserts premium service experience consistently for all our guests.
- Taking customer orders, serving customers and providing excellent customer service.
- Upholding compliance towards all health and safety, food safety guidelines, following policies and procedures and maintaining a spotlessly clean working environment.
- Must be available to work between the hours of 8:00am and 01:00am and have access to reliable transportation to get to and from Xcape Castleford
- Prepare, present & serve our desserts to the highest possible standard for each and every guest by adhering to all recipe and presentation standards.
- Build relationships with fellow team members of respect and courteous, and be a proud ambassador of Heavenly Desserts.
- Maintain a clean and organised work place so that employees can locate resources and products as needed.
- Perform daily and weekly cleaning tasks without prompting.
- Act with integrity, honesty and knowledge that promotes the culture and values of Heavenly Desserts.
- Anticipates guest and business needs by constantly evaluating environment and customers for cues.
- Communicate information to the Manager so that the team can respond as necessary to create a premium environment during each shift.
- Presents oneself professionally, be well-groomed, ensure adherence to health and safety rules and quality store operations standards are met or exceeded.

If you think you have what it takes to be a part of a winning team within a prestigious brand in Casrleford, and you like to have fun while working with a fantastic team, please get in touch today with your CV. We look forward to hearing from you

**Job Types**: Full-time, Part-time

**Salary**: Up to £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Work from home

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)
- Food preparation & handling: 1 year (preferred)

Work Location: In person

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