Client Services Representative Trainee

1 month ago


Maidstone, United Kingdom Diamond Search Recruitment Ltd Full time

Main job responsibilities and accountabilities
- Respond to first level customer inquiries about Security Service products.
- Analyse basic customer issues to identify problems and recommend corrective actions.
- Actively listen to customers to understand their issues or concerns and to provide superior client-focused service.
- Troubleshoot certificate products on various operating systems, devices, and software.
- Develop and publish documentation to be included in our Knowledge Base.
- Performs, if need arises, web content management tasks by executing and delivering web content goals based on Tech Support guidelines.
- Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles.
- Actively support achievement of team goals, objectives and compliance with contractual service level agreements (SLA) by ensuring all customer inquiries are responded to in a timely manner.
- Achieve and maintain high levels of customer satisfaction which is measured using Net Promoter Scores (NPS).

Person specification

Essential
- Working knowledge of Microsoft Office Suite, Windows and Linux Servers, Adobe products.
- Basic understanding of networking protocols and devices, Web servers and VPN.
- An aptitude for technical products and working with systems.
- Excellent listening skills.
- Customer-focused and passionate about providing excellence in customer service.
- Good problem solving and analytical skills.
- Ability to work individually as well as in a team environment.
- Excellent written and oral communication for both English and German.

Desirable
- Minimum of a B.S. in Computer Science, related technical degree, or equivalent work experience preferred.


Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy



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