Counter Assistant/dispenser

2 weeks ago

Worcester, United Kingdom GBPRaylaneDSP Ltd Full time

We are looking for an experienced Medical Counter Assistant/Pharmacy Dispensing Assistant to work 3 days per week, to help with the increased workload in our Travel clinic.

**Purpose**:

- To be the first point of contact for all customers.
- To serve customers appropriately and sensitively.
- To provide the best possible advice and refer them to the pharmacist if appropriate.

**Reports to**:Pharmacy Manager______

**Key responsibilities**:

- To ensure that the pharmacy environment is welcoming, clean and professional.
- To greet customers in a professional and friendly manner.
- To accurately complete financial transactions with customers.
- To respond to symptoms described by customers by following agreed protocols and using your own knowledge and judgement.
- To know and understand the main features of stocked lines and the benefits to customers.
- To select and recommend suitable products and provide advice on their correct use.
- To provide advice on leading a healthy lifestyle.
- To refer to the pharmacist when appropriate.
- To receive prescriptions from customers and ensure they reach the dispensary in a timely manner.
- To inform the customer of approximate waiting times and to manage their expectations.
- To ensure the safe and correct transfer of dispensed items to patients according to the

SOP.
- To identify medicine related problems or queries and bring these to the attention of the pharmacist.
- To answer queries on the supply and availability of medicines, where it is within your competence.
- To receive stock in accordance with SOPs.
- To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
- To assist with the engagement of patients onto advanced services such as MURs, NMS,

Minor Ailments.
- To maintain an up-to-date knowledge of over the counter remedies and minor ailments by reading journals, product information and training resources.
- To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by needs of the business.

**Personal specification**:

- To be working towards or have completed an accredited MCA and/or Dispensing training course under the guidance of the pharmacist.
- Excellent communication and customer service skills.
- Excellent team working skills.
- A warm, friendly and professional attitude towards customers.
- An ability to respond to medical queries in a sensitive and professional manner.
- Experience of working in a retail environment (desirable).
- Experience of handling money and maintaining finance records.

**Job Types**: Full-time, Part-time, Permanent

**Job Types**: Part-time, Temporary contract, Fixed term contract
Contract length: 3-6 months

Pay: £11.44-£12.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Pharmacy: 1 year (required)

Work Location: In person

Application deadline: 01/03/2024

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