Global IT Service Desk Agent
7 months ago
**Global IT Service Desk Agent - Dorking**:
**About us**
Here at Bucher Municipal we manufacture high quality municipal and contractor cleaning vehicles. Our state of the art engineering design facilities and manufacturing techniques ensure that our product range continues to be an industry quality leader. If you decide to join us, you will be a valued part of the ever growing Bucher Municipal family.
**What the job involves**:
- Troubleshooting and resolving a wide range of technical problems, such as software and hardware issues, network connectivity problems and printing problems.
- Logging and tracking service requests using a service management tool.
- Escalating more complex technical issues to higher level support teams as needed.
- Documenting problems and resolutions in a knowledge base for use by other support staff.
- Ensuring that all service requests are resolved within established service level agreements.
**Work Experience**:
- Problem solving skills
- You should be able to identify, troubleshoot and resolve technical problems quickly and effectively.
- Communication skills - You should be able to communicate technical information in a clear and concise manner, both verbally and in writing to a diverse range of users.
- Customer service skills - You should be able to provide exceptional customer service and build positive working relationships with end-users.
- Attention to detail - You should be able to accurately document technical problems and their solutions and maintain accurate records of service requests and their status.
- **Benefits of working for us**:
- Competitive Pension Scheme.
- Life Assurance Policy.
- Yearly Company Profit based Benefit.
We are looking forward to hearing from you.
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Global IT Service Desk Agent
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Dorking, United Kingdom Bucher AG Full time**About us** Here at Bucher Municipal we manufacture high quality municipal and contractor cleaning vehicles. Our state of the art engineering design facilities and manufacturing techniques ensure that our product range continues to be an industry quality leader. If you decide to join us, you will be a valued part of the ever growing Bucher Municipal...
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