Airport Representative

5 months ago

Bristol, United Kingdom TUI Full time

Joining the TUI Operations Team, you’ll be the friendly face who our customers can depend upon when faced with uncertainty on the day of travel at UK airports - be that during periods of disruption or when navigating the varying complex travel protocols. You’ll be working closely with our internal teams within the UK airports and head office to support our customers and ensure they have a seamless UK airport experience.

Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.

**If shortlisted, the first stage of the process will be a quick (10 minutes) telephone call to cover all the initial questions.**

**PLEASE NOTE THAT WE HAVE PERMANENT AND FIXED TERM CONTRACT ROLES AVAILABLE. IN THIS ROLE, YOU NEED TO BE ABLE TO OCCASIONALLY TRAVEL BETWEEN THE AIRPORTS.**

**ABOUT THE JOB**
- Working on a shift basis, responsible for supporting our customers face to face at UK airports with any on the day disruption which may include but isn’t limited to, queue management, frequently changing travel protocols, entry requirements, flight delays, irregular & standard disruption, events, issues, incidents, and crisis situations.
- Be passionate about improving the customers experience and embrace new trials & technologies.
- Responsible for resolving customer issues, escalating to the Customer Experience Airport Management team for support where required in order to review & offer a quick solution to the customer in all areas of the airport including land and airside.
- Working with internal airport teams to ensure our customers have a seamless journey.
- Accountable for maintaining accurate logs of all tour operating businesses’ daily events impacting our customers of which are used as reference material by other departments.
- Maintaining efficient and detailed handovers & proactively updating relevant stakeholders with trends etc.
- Working with the wider customer operations, care manager and the wider TUI airport teams to review daily feedback
- helping to ensure we are offering solutions which are balanced with both the customer and business in mind.
- Supporting the Airport Team Leader/Manager in the delivery of pre agreed objectives & KPI’s.

**ABOUT YOU**
- Customer centric with a passion travel & driving excellent customer service & the ability to remain calm in high pressure situations
- Enjoy offering great customer service and representing a worldly recognised brand.
- Experience of holding difficult conversations with customers face to face
- A high standard of written communication with good attention to detail
- Effective collaboration skills and the ability to work independently using own initiative with the confidence to escalate incidents where appropriate
- Be confident with the use of technology, accessing and using our systems to best support your development and our customers.
- Fluent in English, both spoken and written.
- **Must be able to obtain a full and valid Airside ID to be able to operate as an airport rep; for this you’ll need to obtain a UK Disclosure Barring Service. This will require 5 years’ work or education history which can be verified by references.**
- Must be 18 years of age before your start date. This will be checked as part of the recruitment process.
- Ability to travel to and from the airport on a 24-hour basis, by car or public transport.

**ABOUT OUR OFFER**
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Excellent rates with foreign exchange
- Pension scheme and life assurance.
- TUI Uniform provided to wear with Pride.

At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

  • Airport Representative

    5 months ago

    Bristol, United Kingdom TUI Full time

    Joining the TUI Operations Team, you’ll be the friendly face who our customers can depend upon when faced with uncertainty on the day of travel at UK airports - be that during periods of disruption or when navigating the varying complex travel protocols. You’ll be working closely with our internal teams within the UK airports and head office to support...

  • Airport Representative

    5 months ago

    Bristol, United Kingdom TUI Full time

    Joining the TUI Operations Team, you’ll be the friendly face who our customers can depend upon when faced with uncertainty on the day of travel at UK airports - be that during periods of disruption or when navigating the varying complex travel protocols. You’ll be working closely with our internal teams within the UK airports and head office to support...

  • Airport Representative

    5 months ago

    Bristol, United Kingdom TUI Full time

    Joining the TUI Operations Team, you’ll be the friendly face who our customers can depend upon when faced with uncertainty on the day of travel at UK airports - be that during periods of disruption or when navigating the varying complex travel protocols. You’ll be working closely with our internal teams within the UK airports and head office to support...

  • Pcv Driver

    5 months ago

    Bristol, United Kingdom Bristol Airport Full time

    We’re seeking PCV Drivers to join us here at Bristol Airport. You’ll be responsible for driving our shuttle buses; being that friendly face to our passengers whilst delivering them safely to and from the terminal. We have a variety of contracts to suit;, permanent and fixed term roles available. KEY RESPONSIBILITIES: - Drive our Airport buses around...

  • Airport Hospitality Chef

    2 weeks ago

    Bristol, Bristol, United Kingdom MAG Full time

    Job SummaryWe are seeking a skilled Chef to join our Airport Hospitality Team at MAG. As a key member of our team, you will be responsible for preparing and cooking a variety of foods to meet the high standards of our customers.Key Responsibilities:To follow recipes and/or product directions for preparing and cooking all varieties of foods.Operate a variety...

  • Airport Hospitality Chef

    1 week ago

    Bristol, Bristol, United Kingdom MAG Full time

    Job SummaryWe are seeking a skilled Chef to join our Airport Hospitality Team at MAG. As a Chef, you will be responsible for preparing and cooking a variety of foods to meet the high standards of our hospitality lounges.Key Responsibilities:To follow recipes and/or product directions for preparing and cooking all varieties of foods.Operate a variety of...

  • Customer Service Representative

    5 months ago

    Bristol, United Kingdom Global Exchange Currency Exchange Full time

    **Customer Service Representatives (FX Company)** **Bristol Airport - Permanent Position** **£26,280 per annum (£12.00 per hour)** Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents. As part of this growth, Global Exchange is beginning...

  • Customer Service Representative

    5 months ago

    Bristol, United Kingdom Global Exchange Currency Exchange Full time

    **Customer Service Representatives (FX Company)** **Bristol Airport** **Permanent Position** **£26,280 per annum (£12.00 per hour)** Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents. As part of this growth, Global Exchange is beginning...

  • Customer Service Representative

    5 months ago

    Bristol, United Kingdom Global Exchange Currency Exchange Full time

    **Customer Service Representatives (FX Company)** **Bristol Airport - Permanent Position** **£26,280 per annum (£12.00 per hour)** Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents. As part of this growth, Global Exchange is beginning...

  • Recruitment Consultant

    3 months ago

    Bristol, United Kingdom Optime Group Full time

    Aviation recruitment experts Optime Group are on the lookout for an ambitious and driven Recruitment Consultant to drive the recruitment efforts for some well established clients at Bristol Airport.Previous recruitment experience is ideal but is not essential. With the right approach we can provide the rest!If successful you will be recruiting Baggage...

  • Customer Service Representative

    1 month ago

    Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you will be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...

  • Customer Service Representative

    4 weeks ago

    Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you'll be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...

  • Customer Service Representative

    4 weeks ago

    Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you'll be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...

  • Customer Service Representative

    1 month ago

    Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you will be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...

  • Customer Service Representative

    1 month ago

    Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "description": "At World Duty Free, we're looking for a talented Customer Service Representative to join our team at Bristol Airport. As a key member of our store team, you'll play a vital role in delivering an exceptional customer experience, building rapport with our customers, and sharing your knowledge and...

  • Customer Service Representative

    1 month ago

    Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "description": "At World Duty Free, we're looking for a talented Customer Service Representative to join our team at Bristol Airport. As a key member of our store team, you'll play a vital role in delivering an exceptional customer experience, building rapport with our customers, and sharing your knowledge and...

  • Ad Hoc Welcome Host

    1 month ago

    Bristol, United Kingdom CV-Library Full time

    Ad Hoc Welcome Host Long Term Temporary Bristol Airport, Landside and Airside £11.75 to £14.51 (dependant on area of the airport) Based on your availability we have shifts between Monday to Sunday available. You will be required to work a range of shifts between the hours of 0200 to 2300 Contact Becky (Mego Employment) Mego Employment...

  • Ad Hoc Welcome Host

    4 months ago

    Bristol, United Kingdom Mego Employment Full time

    Ad Hoc Welcome Host Long Term Temporary Bristol Airport, Landside and Airside £11.75 to £14.51 (dependant on area of the airport)Based on your availability we have shifts between Monday to Sunday available. You will be required to work a range of shifts between the hours of 0200 to 2300Contact Becky (Mego Employment) Mego Employment LTD acts as an...

  • Customer Service Representative

    2 weeks ago

    Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    Customer Service Representative – Job DescriptionLocation – Bristol AirportPay – Competitive hourly rate plus excellent benefitsContract – 24.5 hours per week, permanent, part timeWorking pattern – 3 on 3 off or 4 days out of 7About the roleDeliver an individualised world class service experience for every customerMaximise sales opportunities using...

  • Customer Service Representative

    4 weeks ago

    Bristol, Bristol, United Kingdom Staffline Operations Full time

    Check-In Agent OpportunityWe are seeking a skilled and friendly Check-In Agent to join our team at DHL, working in partnership with Easyjet at various UK airports. As a Check-In Agent, you will be responsible for ensuring a smooth and efficient check-in process for passengers.Key Responsibilities:Provide exceptional customer service to passengers and...