Compliance Monitoring Officer

3 weeks ago

London, United Kingdom Salary Finance Full time

**About Salary Finance**

Salary Finance is a leading global FinTech platform. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We have a team of 200 brilliant and passionate colleagues in 3 countries and have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London, Virgin Money) with £100M in equity and £500M in debt funding raised to-date. We have won over 70 awards for our work, including MoneyAge's Consumer Champion of the Year, Prince Charles' BITC Responsible Business of the Year, and the Global Impact Award from Sadiq Khan for our US growth.

We were co-founded by entrepreneurs Asesh Sarkar (CEO), Daniel Shakhani, and former Head of Google UK and Ireland Dan Cobley (Chairman) and are authorised by the FCA.

**Your role in our mission**

Reporting to the Compliance Monitoring Manager, you will support the Compliance Team with the design and delivery of the compliance monitoring plan, ensuring that the monitoring framework is focused on key risk areas and our customers are receiving the best outcomes.

This is a rare opportunity to join a collaborative, entrepreneurial business which is constantly challenging the status quo. There are opportunities for career progression as the business grows.

**About you**
- You are passionate about businesses that deliver social impact with a strong desire to help build a business that delivers a meaningful difference to society.
- You have a minimum of 2 years experience of working in the consumer credit industry preferably in compliance monitoring.
- A good understanding of the relevant FCA regulations, specifically CONC and DISP.
- A good understanding of GDPR, Data Protection and ICO guidelines.
- You don't see compliance as a blocker to innovation, but instead look for ways to support new development wherever possible.
- You are self-motivated with a willingness to take responsibility and work independently, as a key member of the broader team, working within a fast-paced environment.
- You are confident in your ability, and take a proactive approach in your role as the compliance monitoring officer.
- You have a curious mind and are keen to get to the bottom of how the business operates, as well as understand the wider context of where the business is headed.
- You have excellent attention to detail, but are also able to take a step back and see the bigger picture.
- You have experience working with a variety of stakeholders across all areas of a business.
- You have strong written and verbal communications skills so you can clearly express your points (e.g. compliance monitoring feedback) in a way that enables improvement actions to be taken.

**Responsibilities**
- Support the development and delivery of the Compliance Monitoring Plan in each relevant business areas, in particular:

- The timely completion of monitoring activities on a regular basis as specified in the Compliance Monitoring Plan, including but not exclusively:

- Call monitoring
- End-to-end customer journey reviews, including customer account reviews at all stages of the Salary Finance life cycle, vulnerable customers, forbearance approaches, and collections and arrears management
- Transaction monitoring
- Complaints monitoring
- Financial Promotions
- Report findings in monthly audit reports for review by the Compliance Monitoring Manager and Head of Compliance.
- Participate in feedback sessions with relevant business areas to share findings and areas for improvement.
- Support with the circulation of any key findings to the relevant areas of the business and provide recommendations for improvements to policies, processes and training.
- Support with external audit requests, for example in collating information requested from business areas ready for submission.
- Manage the compliance inbox and action any financial promotion or financial education review requests as required.
- Be responsible for minute-taking for Treating Customers Fairly Forum, and any other meetings as required.

**Who you are**

We embrace our differences, but there's one thing we like to share, which is our values, so it's important to us that you are:

- **Fearless, **and able to make the impossible possible.
- **Responsible**, and want to help build a business that delivers a meaningful difference to society.
- **Dedicated** and want to commit to an exciting journey even through the highs and lows.
- **Empathetic **and truly care about every colleague and customer.
- **United**, because you understand we achieve more when we work as a team.
- **Humble,** and take feedback as a way to continuously improve.

**What's in it for you?**
- **Company bonus scheme**:

- **25 days holiday **with an extra da

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