IT Support Assistant

5 months ago

Guildford, United Kingdom FootfallCam Full time

_IT Support Assistant_

**Key Responsibilities**:

- Offering both a prompt response and a proactive resolution to all support issues within the SLA
- Answering customer support calls in a timely, clear and professional manner
- Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
- Promptly escalate more complex issues to second line technical team
- Support our engineers on setting up the network within the device during installation
- Configure network details on devices (set up IP address, gateway, port forwarding etc.)
- Configure new devices to SQL database on our server
- As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network.

**Hours per Week**: 37.5 Hours (Mon - Fri 9am - 5pm)

**Salary**:£18,000 - £21,600 per annum, £1,500 - £1,800 per month

Desired Skills:

- Be computer literate, tech-savvy - able to pick up technical knowledge easily
- Have a high level of written and spoken English
- Be organised and able to work under pressure - demonstrate ability to prioritize works and meet deadlines
- Excellent attention to detail
- Be able to work as part of a team
- Logical approach to problem solving
- Excellent telephone manner, clear and effective communication skills
- Experience or knowledge in business is an added advantage. It will help you in making sales, communicate and build rapport with customers
- As it is our company's business nature to deal with international customers, proficiency in any modern foreign languages (eg. French, Spanish) will be an added bonus but not a requirement

Personal Qualities
- Friendly and have good interpersonal skills
- Motivated
- Enthusiastic
- Reliable
- Self
- discipline
- Willingness to learn and to be involved in multiple business functions

Desired Qualifications:

- 5 GCSE and above (including Maths and English).
- Diploma and/or degree in IT is preferable. However, all applicants will be considered
- Fresh graduates are strongly encouraged to apply
- If you are young parent looking for flexible working hours to work around your child care, we can offer part time placement.

**Why join us?**
- Competitive salaries, a comprehensive pension scheme, and superb learning and development opportunities
- 28 annual leaves including 8 bank holidays
- Bus stop is within walking distance and the Guildford train station is nearby
- There is on-site parking

**Company Profile**

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £1,500.00-£1,800.00 per month

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
Remote interview process

Ability to commute/relocate:

- Guildford, GU1 1UY: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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