Brand Excellence Auditor

4 weeks ago

Derby, United Kingdom Heavenly Desserts Franchise Ltd Full time

Since 2008, Heavenly Desserts have provided the very finest in delectable sweet treats. We continue to be an innovator and trendsetter in the world of luxury desserts, ensuring that we always offer our customers an exciting experience that tastes of innovation and l’art de vivre.

Heavenly Desserts is successfully operated and managed by the directors, Mohammad Imran & Yousif Aslam. It’s through their dedication and desire that word of Heavenly Desserts delicious creations quickly spread throughout the UK, allowing them to expand the company both nationally and internationally.

We are looking for a highly organised individual who can build relationships with our restaurant managers and franchisees to drive improvement within the business.

The Brand Excellence Auditor supports and coaches store teams and above store teams to deliver exceptional brand standards whilst identifying potential performance and implementation gaps.

As a Brand Excellence Auditor, you will be required to travel extensively across our franchise estate, carrying out audits in line with our company policy. You will have a good eye for detail alongside excellent written and verbal skills, producing reports to the required company standard.

You will also be required to work periodically from our Head Office in Derby, therfore must be able to commutie to office within 1 hour.

**Responsibilities**:

- Deliver operational and brand compliance audits across all UK Heavenly Desserts stores to an agreed schedule.
- Support franchisees and store managers to deliver operational excellence in store.
- Support the business and franchisees by motivating, engaging and supporting the in-store teams, whilst on-site,to drive performance of standards.
- Support the business by ensuring you lead by example and represent the brand values in how you work andconduct yourself.
- Always operate with a fair, reasonable and consistent approach, following all company and legal procedures.
- Always engage franchisees, managers and team members courteously and communicate clearly.
- Be kind to our customers, franchisees, and employees; meet or exceed their expectations for professionalconduct.
- Support the Franchisees’ store employees to ensure all members of the team follow Health and Safety, COSHHand Food Hygiene regulations at all times as detailed in the company Store Operations Manual.
- Ensure daily HACCP procedures are completed, checked and recorded.
- Report any maintenance issues promptly to the Franchisee and any critical, brand damaging, pest or Health &Safety issues immediately so the franchisee can action them promptly.
- Coach and correct on shift where any critical standards are not being delivered to our brand expectations andaddress the root cause of any problem.
- Identify issues that may cause risk to the team or customers.
- Work closely with the compliance manager to identify and improve operational, legislative and brand compliance.
- Collaborate with the compliance manger to provide the operations team with a monthly/quarterly compliance overview report of the estate.

The ideal individual will have experience at management level within the branded restaurant sector however this is not essential, as full training will be given. We are happy to consider a current Deputy/Assistant Manager working within the hospitality sector.

**Requirements**:

- A hands-on operational leader, with a passion for coaching.
- A brand ambassador who ensures great attention to brand standards
- An ambitious character who wants to be part of our growth journey.
- Ability to thrive under pressure and execute with pace.Desirable Skills
- Experience of working in a restaurants alongside experience of conducting audits,
- Level 2, 3 or Level 4 Food Safety qualification is advantageous.
- Level 2, 3 or Level 4 HACCP qualification is advantageous.
- Good working knowledge of Health and Safety in a Restaurant/Food environment.
- Mathematics and English GCSEs, or equivalent.

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00 per year

**Benefits**:

- Flexitime
- Free or subsidised travel

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Application question(s):

- Do you live within 1 hour commute of Derby?
- Willing to travel nationally to stores swell as to our support centre in Derby?

**Experience**:

- Restaurant management: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 50% (preferred)

Work Location: On the road

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