Risk & Compliance Business Partner

1 month ago

Birmingham, United Kingdom MERJE Ltd Full time

**Overview**

Very well-known financial services business is looking to hire a Risk & Compliance Business Partner to join Group Customer Operations with responsibility for actively influencing day to day decisions, helping shape strategy and business processes withina critical business unit, compliantly.

The role requires the individual to provide pragmatic and focused guidance and advice in respect of Risk and Regulation matters. They will be required to develop a deep understanding of their BU’s business model, products and regulatory environments, andto actively facilitate the identification, assessment and mitigation of risks through an effective business relationship with key stakeholders.

**Responsibilities**
- Provide strategic advice in respect of appropriate risk and control environments (working with the Policy and Technical and ERM teams within GRC where appropriate).
- Proactively support the varied Group Customer Operations teams in the ongoing enhancement of call centre operations, complaint management and quality assurance processes supporting all areas of Customer Operations.
- Provide proactive assistance to Compliance Monitoring and Internal Audit teams.
- Proactively support GRC teams in the active oversight of internal policy adherence, horizon scanning relevant to the business area, and implementation and embedding of new regulatory requirements where applicable.
- Co-ordinate and prepare reports relating to Risk and Compliance matters.

**Capability, Knowledge and Experience**:

- A detail driven individual with significant previous experience in call centre compliance and risk support role, and a passion, for implementing regulatory requirements into operational business practises and processes
- Demonstrate tenacity and resilience coupled with strategic thinking, in order to support the business and Group Risk and Compliance functions to achieve their strategic objectives
- Regulatory management experience in a Financial Services and call centre business is essential.
- Experience in a comparable role within a control function of an FCA regulated firm
- Demonstrable experience working directly with Senior Leadership and / or Senior Management Function Holders is essential.
- Technical working knowledge of the FCA regulations

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