Decant Team Leader

4 months ago

Sunbury, United Kingdom PA Housing Full time

**A little bit about what we are looking for...**

Are you ready to take the reins and lead a dynamic team to new heights of excellence? As the Decants Team Leader, you will be the driving force behind our mission to deliver unparalleled service to our customers. Your leadership will ensure that our team not only meets but exceeds performance targets and KPIs, setting new standards for success.

Provide visionary leadership to the Decants Team, ensuring they deliver top-notch service to our customers and consistently meet business performance targets and KPIs. Execute day-to-day operations with a laser focus on customer satisfaction. Recognise the importance of operational performance and constantly seek opportunities for improvement. Lead by example, promoting best practices, fostering transparent communication, and empowering your team to excel in their roles. Navigate daily operational activities with precision and a customer-first mindset, ensuring every interaction is seamless and impactful. Advocate for openness, honesty, and transparency in all interactions with colleagues, current and future residents, and team members.

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too

**Your responsibilities...**
- Excelling in communication, making every interaction clear and engaging.
- Crafting tailored services that surprise and delight customers, pushing beyond the ordinary.
- Cultivating a culture of high performance, consistently meeting deadlines and exceeding expectations.
- Guiding your team towards growth and success, nurturing their skills and potential.
- Keeping abreast of housing regulations and advancements, ensuring you're always one step ahead.
- Building strong relationships with stakeholders of all kinds, fostering trust and collaboration.
- Setting and achieving ambitious targets, driving progress and improvement.
- Analysing data to uncover insights and implement meaningful changes.
- Demonstrating effective communication and negotiation skills, building bridges with diverse groups.
- Upholding principles of equality and diversity in all aspects of your work.
- Managing teams with efficiency and effectiveness, maximising their potential.
- Delivering exceptional service that prioritises customer satisfaction and meets targets.
- Embracing change as an opportunity for growth and improvement.
- Managing budgets responsibly and within guidelines.
- Collaborating with strategic teams to align goals and strategies.
- Representing the organisation with professionalism and integrity in all interactions.
- Addressing performance issues with fairness and consistency, supporting colleagues to improve.
- Meeting key performance indicators with diligence and determination.
- Providing reliable and timely information to stakeholders, ensuring transparency and clarity.
- Overcoming obstacles with resilience and determination, finding solutions to challenges.
- Fostering innovation by encouraging new ideas and approaches.
- Engaging residents in decision-making processes and community events, promoting participation and unity.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Possess a professional housing qualification (level 5 or actively progressing towards it), coupled with a degree or equivalent education, buoyed by a wealth of experience in dynamic leadership roles such as Lettings Team Leader or Housing Team Leader.
- Showcase adeptness in manoeuvring through the intricate landscape of Landlord and Tenant legislation, wielding best practices with finesse.
- Demonstrate a robust background in a related field, fuelled by a passion for championing safety and well-being at every turn.
- Bring to the forefront a minimum of 2-3 years' tenure in customer service within the housing sector, with a track record of triumphantly navigating challenging scenarios through engaging face-to-face interactions with clients.
- Exude mastery in social housing management procedures, underpinned by an unwavering grasp of relevant legislation and industry gold standards.

**AGENCIES: We know where you are if we need your support so please do not contact us.

  • Team Leader

    3 months ago

    Sunbury, United Kingdom Elysium Healthcare Full time

    Are you a naturally empathetic, caring and compassionate Team Leader in the UK with experience of caring for people with learning disabilities? Do you want a fulfilling career, where you can make a difference and change lives for the better in a culture of kindness and teamwork? Where you’ll be supported with development opportunities to grow you as a...

  • Production Team Leader

    2 months ago

    Sunbury, United Kingdom Orion Electrotech Full time

    We are excited to be partnered with an engineering business with a rich history dating back more than 120 years, yet the firm still has a hunger to continue to take further market share with innovative technologies which set them apart as one of the top suppliers in the Aerospace, Military, Oil and Gas sectors. We are looking for an Production Team Leader...

  • Cleaning Team Leader

    4 weeks ago

    Sunbury, United Kingdom Kingdom Services Group Ltd Part time

    An excellent opportunity has arisen to join Kingdom Cleaning as a Cleaning Team Leader working at an office site in Sunbury on Thames, TW16 area. Hours: On average 30 hours per week, shifts as per site rota. Monday to Friday 16:00pm - 22:00pm. Pay rate: £12.50 per hour. Own transport required. Please note due to the nature of...

  • Team Leader

    3 days ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you\u0027ll be the driving force behind a seamless customer experience. You\u0027ll lead by example, ensuring every shift runs like clockwork, and that our customers receive a warm welcome and exceptional service.With a focus on delivering high standards, you\u0027ll work...

  • Team Leader

    3 days ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you\u0027ll be the driving force behind a seamless customer experience. You\u0027ll lead by example, ensuring every shift runs like clockwork, and that our customers receive a warm welcome and exceptional service.With a focus on delivering high standards, you\u0027ll work...

  • Team Leader

    24 hours ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences. You will be the face of the business, ensuring that every customer receives a warm welcome and a memorable experience.Key Responsibilities:Provide exceptional...

  • Team Leader

    19 hours ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences. You will be the face of the business, ensuring that every customer receives a warm welcome and a memorable experience.Key Responsibilities:Provide exceptional...

  • Team Leader

    2 weeks ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading by example and ensuring the team has everything they need to deliver exceptional customer service.Key responsibilities include:Providing customers with a memorable experienceDeputising for the management team and resolving issuesHelping to...

  • Team Leader

    2 weeks ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading by example and ensuring the team has everything they need to deliver exceptional customer service.Key responsibilities include:Providing customers with a memorable experienceDeputising for the management team and resolving issuesHelping to...

  • Team Leader

    1 week ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences. Your role will involve deputizing for the management team, resolving issues, and ensuring the smooth operation of the pub during busy shifts.Key...

  • Team Leader

    1 week ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences. Your role will involve deputizing for the management team, resolving issues, and ensuring the smooth operation of the pub during busy shifts.Key...

  • Team Leader

    6 days ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading by example and ensuring the team has everything they need to deliver exceptional customer service. You will be the face of the pub, making sure every customer receives a warm welcome and a memorable experience.Key Responsibilities:Provide...

  • Team Leader

    6 days ago

    Sunbury-on-Thames, Surrey, United Kingdom Greene King Full time

    {"Job Title": "Team Leader", "Job Description": "As a Team Leader at Greene King, you will be responsible for leading by example and ensuring the team has everything they need to deliver exceptional customer service. You will be the face of the pub, making sure every customer receives a warm welcome and a memorable experience.Key Responsibilities:Provide...

  • Production Team Leader

    2 months ago

    Sunbury-on-Thames, United Kingdom Orion Electrotech Full time

    We are excited to be partnered with an engineering business with a rich history dating back more than 120 years, yet the firm still has a hunger to continue to take further market share with innovative technologies which set them apart as one of the top suppliers in the Aerospace, Military, Oil and Gas sectors. We are looking for an Production Team Leader...

  • Production Team Leader

    1 month ago

    Sunbury-on-Thames, United Kingdom Orion Electrotech Full time

    We are excited to be partnered with an engineering business with a rich history dating back more than 120 years, yet the firm still has a hunger to continue to take further market share with innovative technologies which set them apart as one of the top suppliers in the Aerospace, Military, Oil and Gas sectors. We are looking for an Production Team Leader...

  • Room Leader

    4 months ago

    Sunbury, United Kingdom Kinderzimmer UK Full time

    **Room Leader - Sunbury-on-Thames** **Nursery**: kinderzimmer, 1 Downside, Sunbury-on-Thames TW16 6RT **Job Type**:Full Time, permanent, 40 hours per week **Salary**:£25,000 - £31,500 (depending on qualifications and experience). Are you a child-focused Room Leader that inspires and motivates those around them? Are you a purposeful practitioner that...

  • Team Leader

    1 month ago

    Sunbury-on-Thames, United Kingdom Greene King Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. There has never been a better time to join our evolving pub company and be part of this incredible journey. A multi-year...

  • Room Leader

    4 months ago

    Sunbury, United Kingdom Kinderzimmer UK Full time

    **Room Leader - Sunbury-on-Thames** **Nursery**: kinderzimmer, 1 Downside, Sunbury-on-Thames TW16 6RT **Job Type**:Full Time, permanent, 40 hours per week **Salary**:£25,000 - £31,500 (depending on qualifications and experience). **We are proud to share that kinderzimmer UK is an Ofsted Outstanding provider!** kinderzimmer UK are currently looking for...

  • Accounts Team Leader

    1 month ago

    Sunbury-on-Thames, Surrey, United Kingdom First Choice Staff Full time

    Job OverviewAn exciting opportunity has arisen for an Accounts Team Leader to become a vital part of a dedicated team within a reputable logistics firm.Position Details:Job Title: Accounts Team LeaderEmployment Type: Full-time, Monday - Friday, 9:00 AM - 5:30 PMSalary: £26,000 - £28,000 + BenefitsLocation: Excellent office environmentPrimary...

  • Room Leader

    4 months ago

    Sunbury, United Kingdom Bright Horizons Family Solutions Full time

    **Nursery**: Bright Horizons Acorns Day Nursery and Preschool **Salary**: £26,145.60 - £34,091.20 per annum (dependent on qualification/s and experience) **Location**: Sunbury-on-Thames, London We are looking for a full time, Level 3 qualified Room Leader to join our Bright Horizons Acorns Nursery. This nursery is situated in Sunbury-on-Thames,...