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Leeds, United Kingdom Royal Armouries Museum Full time

At the Royal Armouries Museum our Masters Cafe will be serving speciality barista beverages. This role requires the highest level of customer service to clients and customers in a coffee service environment, whilst ensuring maximum sales are achieved through promotional activity, product knowledge and upselling at every opportunity.

**Key Responsibilities**
- Provide excellent customer service at all times
- To uphold Restaurant Associates core values
- To craft quality hot beverages
- To work in all areas of the café, including processing transactions and other service tasks required
- Support with temperature control and food safety duties. Including Operating a till, accepting payments and giving change to customers.
- To demonstrate a can‐do attitude towards individual customer requests and strive to exceed customer expectations
- To actively gain customer feedback, passing information gained onto your line manager.
- Maintain a professional image
- Queue times are minimised
- Till checks are accurate
- Demonstrates a full understanding of the products available
- Mystery shopper score is above 80%
- Skilled latte art output

**Person Specification**
- Is passionate about delivering a world class service to our clients and customers
- Is able to work as a team but also willing to act on their own initiative

Acts with honesty and integrity

**Essential**
- Good communication skills in order to be able to liaise with a wide range of visitors to your work area
- Be able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.
- Ability to work under pressure whilst maintaining a positive attitude
- Demonstrates an interest in coffee
- Has some experience making coffee

Demonstrates a willingness to be flexible and dynamic, taking on tasks that are beyond just crafting beverages

**Desirable**
- Experience of working in an environment where there are peaks and troughs in demand during service times
- Experience working in a team environment
- Has an understanding of Speciality Coffee
- Experience of working in environments involving high levels of customer care
- Knowledge of a standard beverage construction in a café environment
- Has an interest in all hot beverages, including tea.

**Job Type**: Zero hours contract

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: Royal Armouries - Barista
Expected start date: 18/04/2023