Out of Hours Homelessness Team Leader
5 months ago
Out Of Hours Homelessness Team Leader - Liverpool City Council (HYBRID WORKING)
We are looking for a **Out Of Hours Homeless Team Leader **will be based at:
To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times. To embrace continuous improvement, technology development and incremental change. To manage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service delivery. During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved and urgent contacts / work is allocated.
A strong commitment to encourage & motivate people, focusing on the benefits to the individual and our business.
To lead and motivate a team of Customer Service Advisors to deliver a world class customer service ensuring all qualitive/quantitive targets are exceeded in line with the strategy & objectives of Liverpool City Council.
To develop the Customer Service Advisors using one to one coaching, call quality monitoring and all other appropriate methods. To actively participate in the on-going coaching and development initiative.
To be responsible for a teams performance by monitoring individuals and evaluating their skills and development areas. Maximising performance against agreed performance indicators and objectives throughout the effective use of performance management tools.
To consistently manage the attendance and capability for all direct reports, highlighting to Operational Manager any issues that require escalation or action.
To manage the performance of the team by conducting regular one to one interviews with all individuals, providing them with feedback on their performance, coaching and counselling them on how to improve their performance and agreeing and monitoring action plans. To agree development reviews with all direct reports.
To ensure the delivery of a level of service that delights Customers and Clients. This will be achieved by driving forward a customer focused culture.
To communicate effectively to the team, ensuring that messages and information are delivered consistently and are understood. To conduct team briefs as required, and to hold regular formal team meetings, to actively support the improvement activity to contribute to the success of the Careline.
Effective deployment of resources, to ensure that optimum performance is achieved.
During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved, and urgent contacts / work is allocated.
To handle all customer complaints (verbal & written) to the appropriate resolution, within the agreed timescales
To ensure a high standard of conduct and leadership by being a role model, setting the example for others to follow.
To be visible and accessible to the team at all times in order that they can be monitored, coached and developed.
Team Leaders will be required to go online when required and ensure their own skill set is kept up to date
To attend all training courses required to ensure a high degree of workplace knowledge of processes and systems.
Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken
If you are looking for a new role or would like further information, please send across your up to date CV
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**
Look forward to speaking with you,
**Job Types**: Full-time, Temporary contract
Contract length: 3-6 months
**Salary**: £13.30-£18.10 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Management: 2 years (required)
- Customer Services: 2 years (required)
- Homeless: 2 years (required)
- Local Authority: 2 years (required)
Work Location: In person
Reference ID: Out Of Hours Homelessness Team Leader
-
Out of Hours Homelessness Team Leader
5 months ago
Liverpool, United Kingdom iWork Recruitment Limited Full timeContract to start on 01-04-24 until 30-06-24 with a possible extension. **Job Purpose** To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times. To embrace continuous improvement, technology development and incremental change. To manage and lead a team of Customer Service Advisors to exceed...
-
Out of Hours Homelessness Team Leader
5 months ago
Liverpool, United Kingdom Bridge of Hope Full timeTo provide first contact resolutions to customers, maintaining the highest standard of customer service at all times. To embrace continuous improvement, technology development and incremental change. To manage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service delivery. During out of hours the team CSA...
-
Out of Hours Homelessness Team Leader
5 months ago
Liverpool, United Kingdom Liverpool City Combined Authority Full time£14.47- per hour- Cunard Building, Liverpool, L2 2BSCustomer Services, Temporary, Permanent **Role**: **Who You Are**: You are an experienced team leader with exceptional customer service skills. You have a commitment to resolve customer issues at first contact and maintain the highest standard of service at all times. You are ready to embrace continuous...
-
Homeless Assessment Officer
5 months ago
Liverpool, United Kingdom Novax Recruitment Ltd Full time**Homeless Assessment Officer** **Liverpool** **£17 per hour** **Full Time Contract** Novax Recruitment is actively seeking a Homeless Prevention Officer. This is a contract role working full time hours There may be a requirement to participate on an out of hours on call rota, and undertake some other out of hours work.** The client can accommodate hybrid...
-
Homelessness Support Worker
5 months ago
Liverpool, United Kingdom Signature Personnel Full time**Temp-Perm** Signature Personnel are proudly recruiting an experienced homelessness support worker on behalf of our client, a worldwide homelessness support charity. The site in question is located in the L13 area of Liverpool. The role will become permanent on successful completion of a 12-week, temp-perm placement. The role involves the support of...
-
Homeless Assessment Officer
5 months ago
Liverpool, United Kingdom iWork Recruitment Limited Full timeContract to start on 04-09-23 until 27-11-23 with a possible extension. Evidence of and commitment to continuous professional development.* Substantial experience of interviewing and negotiation skills including direct experience of working to prevent homelessness.* Experience of homelessness and housing advice work.* Experience in working with...
-
Homelessness Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Essential Employment Full timeJob Title: Homelessness OfficerEssential Employment is seeking a skilled Homelessness Officer to join our team in Liverpool.Job Summary:We are looking for a dedicated and compassionate individual to work with us in assessing and addressing homelessness in our community. As a Homelessness Officer, you will be responsible for advising on housing options,...
-
Homelessness Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Essential Employment Full timeJob Title: Homelessness OfficerEssential Employment is seeking a skilled Homelessness Officer to join our team in Liverpool.Job Summary:We are looking for a dedicated and compassionate individual to work with us in assessing and addressing homelessness in our community. As a Homelessness Officer, you will be responsible for advising on housing options,...
-
Community Homeless Services Lead
4 months ago
Liverpool, United Kingdom New Start Homes Full timeNew Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. The services we provide aim to...
-
Play Worker
5 months ago
Liverpool, United Kingdom Out of Hours Kids' Club Ltd Full time**About us** Out of Hours Kids' Club Ltd is a small business in Liverpool, L18 4QZ. We are customer-centric, social, supportive, and our goal is to Provide parents with affordable childcare in a safe, fun, rewarding environment. Our work environment includes: - Growth opportunities - On-the-job training - Safe work environment **Responsibilities**: -...
-
Play Worker
5 months ago
Liverpool, United Kingdom Out of Hours Kids' Club Ltd Full time**About us** Out of Hours Kids' Club Ltd is a small business in Liverpool, L18 4QZ. We are customer-centric, social, supportive, and our goal is to Provide parents with affordable childcare in a safe, fun, rewarding environment. Our work environment includes: - Growth opportunities - On-the-job training - Safe work environment **Responsibilities**: -...
-
Homelessness Support Worker
5 months ago
Liverpool, United Kingdom Signature Personnel Full timeThe role involves the support of vulnerable adults within a homelessness relief accommodation. A risk assessment and needs assessment will be carried out to determine the individual components of support required. A support package will then be created, with external agency assistance, and you will complete regular support plans to encourage residents to...
-
Homelessness Support Worker
5 months ago
Liverpool, United Kingdom Signature Personnel Full timeThe role involves the support of vulnerable adults within a homelessness relief accommodation. A risk assessment and needs assessment will be carried out to determine the individual components of support required. A support package will then be created, with external agency assistance, and you will complete regular support plans to encourage residents to...
-
Outreach Worker
5 months ago
Liverpool, United Kingdom The Whitechapel Centre Full timeThe Whitechapel Centre is a Liverpool based charity which works in partnership with We are With You and Liverpool City Council to provide support to people who are homeless, at risk of homelessness and/or have a street lifestyle. We offer immediate help to assist individuals to address their accommodation support needs alongside help with building...
-
Homelessness Support Worker
4 months ago
Liverpool, United Kingdom Signature Personnel Full timeSignature Personnel Ltd is currently recruiting for an experienced support worker to work within a homelessness relief provision in Liverpool, L3. The position is a temp-perm contract with permanent handover on successful completion of a 12-weeks placement. The roles involve a combination of supporting homeless adults and safeguarding the premises where...
-
Outreach Worker
5 months ago
Liverpool, United Kingdom The Whitechapel Centre Full timeWorking within the Liverpool area, as part of our wider services for rough sleepers and people with a street lifestyle, you will provide a rapid, practical response to reports of rough sleeping, reaching out to people with multiple and complex needs, providing crisis intervention, initial assessment, support and advice. With experience of working in a...
-
Homelessness Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Essential Employment Full timeEssential Employment is seeking a skilled Homelessness Officer to join our team on a temporary basis. As a key member of our team, you will be responsible for advising on housing options and hostel vacancies, conducting thorough risk assessments, and ensuring that applicants for homelessness receive the support they need.Key Responsibilities:Advise clients...
-
Homelessness Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Essential Employment Full timeEssential Employment is seeking a skilled Homelessness Officer to join our team on a temporary basis. As a key member of our team, you will be responsible for advising on housing options and hostel vacancies, conducting thorough risk assessments, and ensuring that applicants for homelessness receive the support they need.Key Responsibilities:Advise clients...
-
Homelessness Support Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Essential Employment Full timeEssential Employment is seeking a skilled Homelessness Officer to join our team on a temporary basis. As a key member of our team, you will be responsible for advising on housing options and hostel vacancies, conducting thorough risk assessments, and ensuring that applicants for homelessness receive the support they need.Key Responsibilities:Advise clients...
-
Homelessness Support Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Essential Employment Full timeEssential Employment is seeking a skilled Homelessness Officer to join our team on a temporary basis. As a key member of our team, you will be responsible for advising on housing options and hostel vacancies, conducting thorough risk assessments, and ensuring that applicants for homelessness receive the support they need.Key Responsibilities:Advise clients...