Out of Hours Homelessness Team Leader

7 months ago

Liverpool, United Kingdom Fox Morris Group Full time

Out Of Hours Homelessness Team Leader - Liverpool City Council (HYBRID WORKING)

We are looking for a **Out Of Hours Homeless Team Leader **will be based at:
To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times. To embrace continuous improvement, technology development and incremental change. To manage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service delivery. During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved and urgent contacts / work is allocated.

A strong commitment to encourage & motivate people, focusing on the benefits to the individual and our business.

To lead and motivate a team of Customer Service Advisors to deliver a world class customer service ensuring all qualitive/quantitive targets are exceeded in line with the strategy & objectives of Liverpool City Council.

To develop the Customer Service Advisors using one to one coaching, call quality monitoring and all other appropriate methods. To actively participate in the on-going coaching and development initiative.

To be responsible for a teams performance by monitoring individuals and evaluating their skills and development areas. Maximising performance against agreed performance indicators and objectives throughout the effective use of performance management tools.

To consistently manage the attendance and capability for all direct reports, highlighting to Operational Manager any issues that require escalation or action.

To manage the performance of the team by conducting regular one to one interviews with all individuals, providing them with feedback on their performance, coaching and counselling them on how to improve their performance and agreeing and monitoring action plans. To agree development reviews with all direct reports.

To ensure the delivery of a level of service that delights Customers and Clients. This will be achieved by driving forward a customer focused culture.

To communicate effectively to the team, ensuring that messages and information are delivered consistently and are understood. To conduct team briefs as required, and to hold regular formal team meetings, to actively support the improvement activity to contribute to the success of the Careline.

Effective deployment of resources, to ensure that optimum performance is achieved.

During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved, and urgent contacts / work is allocated.

To handle all customer complaints (verbal & written) to the appropriate resolution, within the agreed timescales

To ensure a high standard of conduct and leadership by being a role model, setting the example for others to follow.

To be visible and accessible to the team at all times in order that they can be monitored, coached and developed.

Team Leaders will be required to go online when required and ensure their own skill set is kept up to date

To attend all training courses required to ensure a high degree of workplace knowledge of processes and systems.

Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken

If you are looking for a new role or would like further information, please send across your up to date CV

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**

Look forward to speaking with you,

**Job Types**: Full-time, Temporary contract
Contract length: 3-6 months

**Salary**: £13.30-£18.10 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Management: 2 years (required)
- Customer Services: 2 years (required)
- Homeless: 2 years (required)
- Local Authority: 2 years (required)

Work Location: In person

Reference ID: Out Of Hours Homelessness Team Leader

  • Out of Hours Homelessness Team Leader

    7 months ago

    Liverpool, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 01-04-24 until 30-06-24 with a possible extension. **Job Purpose** To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times. To embrace continuous improvement, technology development and incremental change. To manage and lead a team of Customer Service Advisors to exceed...

  • Out of Hours Homelessness Team Leader

    7 months ago

    Liverpool, United Kingdom Bridge of Hope Full time

    To provide first contact resolutions to customers, maintaining the highest standard of customer service at all times. To embrace continuous improvement, technology development and incremental change. To manage and lead a team of Customer Service Advisors to exceed agreed performance standards and exceptional service delivery. During out of hours the team CSA...

  • Out of Hours Homelessness Team Leader

    7 months ago

    Liverpool, United Kingdom Liverpool City Combined Authority Full time

    £14.47- per hour- Cunard Building, Liverpool, L2 2BSCustomer Services, Temporary, Permanent **Role**: **Who You Are**: You are an experienced team leader with exceptional customer service skills. You have a commitment to resolve customer issues at first contact and maintain the highest standard of service at all times. You are ready to embrace continuous...

  • Homeless Assessment Officer

    7 months ago

    Liverpool, United Kingdom Novax Recruitment Ltd Full time

    **Homeless Assessment Officer** **Liverpool** **£17 per hour** **Full Time Contract** Novax Recruitment is actively seeking a Homeless Prevention Officer. This is a contract role working full time hours There may be a requirement to participate on an out of hours on call rota, and undertake some other out of hours work.** The client can accommodate hybrid...

  • Homeless Prevention Specialist

    1 week ago

    Liverpool, United Kingdom Service Care Solutions Full time

    Job DescriptionWe are seeking a skilled Homeless Prevention Specialist to join our team in Liverpool on a temporary, full-time basis. The successful candidate will play a key role in delivering a high-quality homelessness service aimed at preventing homelessness and assisting individuals in securing stable accommodation.The Role:Conducting interviews with...

  • Homeless Assessment Officer

    6 days ago

    Liverpool, United Kingdom Service Care Solutions Full time

    Homeless Assessment Officer Liverpool Temporary Full-time Summary: We are looking for a Homeless Assessment Officer to a team in Liverpool on a full time, temporary basis. The successful candidate will play a key role in providing a high-quality, customer-focused homelessness service aimed at preventing homelessness and assisting individuals in securing...

  • Homeless Assessment Officer

    2 weeks ago

    Liverpool, United Kingdom Fox Morris Group Full time

    Homeless Assessment Officer - Liverpool City Council (L2 2BS) We are looking for **Liverpool City Council **will be based at**:L2 2BS** **We are currently working with Liverpool City Council to help recruit for a Homeless Assessment Officer,** **Your Role**: - To investigate and determine the status of those presenting as homeless as referred to the...

  • Homeless Assessment Officer

    6 days ago

    Liverpool, United Kingdom Service Care Solutions Full time

    Homeless Assessment Officer Liverpool Temporary Full-time Summary: We are looking for a Homeless Assessment Officer to a team in Liverpool on a full time, temporary basis. The successful candidate will play a key role in providing a high-quality, customer-focused homelessness service aimed at preventing homelessness and assisting individuals in securing...

  • Homeless Assessment Officer

    2 weeks ago

    Liverpool, United Kingdom Service Care Solutions Full time

    Homeless Assessment Officer Liverpool Temporary Full-time Summary: We are looking for a Homeless Assessment Officer to a team in Liverpool on a full time, temporary basis. The successful candidate will play a key role in providing a high-quality, customer-focused homelessness service aimed at preventing homelessness and assisting individuals in securing...

  • Homeless Assessment Officer

    3 weeks ago

    Liverpool, United Kingdom CV-Library Full time

    Homeless Assessment Officer Liverpool Temporary Full-time Summary: We are looking for a Homeless Assessment Officer to a team in Liverpool on a full time, temporary basis. The successful candidate will play a key role in providing a high-quality, customer-focused homelessness service aimed at preventing homelessness and assisting individuals in securing...

  • Refugee Settlement Team Leader

    2 weeks ago

    Liverpool, United Kingdom iWork Recruitment Limited Full time

    What's involved with this role: Contract to start on 15-05-23 until 04-07-23 with a possible extension. Key Duties: The Refugee Resettlement Housing Team Leader will lead on clients Refugee Housing Service, co-ordinating work streams and providing line management support for 4 Housing Officers, ensuring a high-quality rehousing and homelessness service for...

  • Homelessness Support Worker

    2 weeks ago

    Liverpool, United Kingdom Signature Personnel Full time

    **Homelessness Support Roles - Full & Part Time** Signature Personnel is proud to advertise for homelessness support workers on behalf of several of our clients, world renowned homeless charities based across the Liverpool City Region and Warrington. The role involves the support of homeless adults, within a homelessness relief provision. Duties will range...

  • Homelessness Support Worker

    2 weeks ago

    Liverpool, United Kingdom Signature Personnel Full time

    **Homelessness Support Roles - Full Time, Ad-Hoc & Part Time** Signature Personnel is proud to advertise for homelessness support workers on behalf of several of our clients, world renowned homeless charities based across the Liverpool City Region and Warrington. The role involves the support of homeless adults, within a homelessness relief provision....

  • Homelessness Support Worker

    2 weeks ago

    Liverpool, United Kingdom Signature Personnel Full time

    **Homelessness Support Roles** Signature Personnel is proud to advertise for homelessness support workers on behalf of several of our clients, world renowned homeless charities based across the Liverpool City Region and Warrington. The role involves the support of homeless adults, within a homelessness relief provision. Duties will range from general...

  • Refugee Settlement Team Lead

    2 weeks ago

    Liverpool, United Kingdom Fox Morris Group Full time

    Are you a **Refugee Settlement Team Leader **for a new opportunity? **Liverpool Council** **6+month ongoing contact** **Rate - £21 per hour** The Refugee Resettlement Housing Team Leader will lead on Councils Refugee Housing Service, co-ordinating work streams and providing line management support for 4 Housing Officers, ensuring a high-quality rehousing...

  • Homeless Assessment Officer

    1 week ago

    Liverpool, United Kingdom CV-Library Full time

    Job Title: Homeless Assessment Officer Location: Liverpool Pay Rate: £17 P/H (Umbrella) Hours Per Week: 35 Hours Job Type: Contract - 3 months+ Liverpool City Council are currently looking for a Homeless Assessment Officer to join their team on a contract basis. The Role Conduct interviews and negotiations to prevent homelessness. Provide...

  • Homelessness Receptionist

    3 weeks ago

    Liverpool, United Kingdom Signature Personnel Full time

    **Homeless Relief Services** Signature Personnel is proud to be advertising on behalf of several highly valued clients, world renowned homelessness charities with several sites across the Liverpool City Region and Warrington. We require experienced receptionists, with excellent communication and customer service skills, a positive attitude and a...

  • Homelessness Receptionist

    2 weeks ago

    Liverpool, United Kingdom Signature Personnel Full time

    **Homeless Relief Services - Full & Part Time** Signature Personnel is proud to be advertising on behalf of several highly valued clients, world renowned homelessness charities with several sites across the Liverpool City Region and Warrington. We require experienced receptionists, with excellent communication and customer service skills, a positive...

  • Homeless Support Worker

    2 weeks ago

    Liverpool, United Kingdom ROCASA Consulting Full time

    **Homeless Support worker | £13.84p/h** **ASAP Start | Liverpool** Rocasa Consulting are looking to recruit Homeless/ Housing Support Workers within the Liverpool area paying £13.84p/h. **You will be**: - To seek out, contact, establish relationships and build trust with people with multiple and complex needs. - Provide crisis intervention and...

  • Homelessness Receptionist

    1 week ago

    Liverpool, United Kingdom Signature Personnel Full time

    **Homeless Relief Services - Full Time, Ad-Hoc & Part Time** Signature Personnel is proud to be advertising on behalf of several highly valued clients, world renowned homelessness charities with several sites across the Liverpool City Region and Warrington. We require experienced receptionists, with excellent communication and customer service skills, a...