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IT Technical Support Apprentice

4 weeks ago

Glasgow, United Kingdom QA Ltd Full time

The search is on It’s a really exciting time at Arrow as they are looking to double the size of their business by the end of 2023. Arrow have 12 offices across the UK, from Scotland, England, Northern Ireland and Wales.

Arrow specialises in telephony, data, IT and energy solutions for businesses. It offers a diverse portfolio ranging from hosted telephony and mobiles through to mobile device management, telephone systems, IT services, voice and data connectivity.

As an apprentice you will help with the 1st line IT Support for customers as well as learning about the products and services Arrow provide. It is a busy role that will require attention to detail but is important to the success of the whole team.

First line support means you will probably be the first person the customer speaks to. Therefore, providing excellent customer service is something that you will enjoy as it differentiates Arrow from other organisations.

Arrow value their employees and are committed to providing them with a workplace that is safe, secure and where every employee is treated fairly and with respect.

We believe in creating an inspiring workplace, committing to developing our people and giving them the right skills to help deliver our business strategy.

**What will I be doing?**
- Work on their own initiative as well as part of a team
- Communicate well with both internal and external customers
- Triage Inbound Calls into the Support Team
- Keeping the client up to date on progress
- Provide remote technical support to our user base
- Build and configuration of windows desktops systems

**Required Skills/Qualities**:

- Good all-round IT knowledge
- Interested in all aspects of modern IT technology
- Excellent Communication skills
- Excellent problem solver
- Strong teamwork but also comfortable to work individually
- Great Initiative and ability to work well in a crisis
- Positive attitude & willingness to progress and learn
- Driver license or working towards gaining a license would be beneficial

**Benefits of working at Arrow are**:

- Salary - £14,000 per annum
- Future Salary - Increase on completion of apprenticeship
- Working Hours - Shift pattern of 08:00 to 16:30 and 09:30 to 18:00 Mon-Fri
- Pension Scheme
- Private Health Care
- Holiday Trading
- Group Life Assurance
- Weekly fruit delivery and monthly lunch at each office.

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