Credit Hire Handler

**Company description**:
**Job Title**: Claims Handler - Credit Hire**

**Location**: Remote**

**Salary**: Up
- to £25,000 - Plus Performance Related Bonus**

**Hours**:Monday - Friday - Between 8am - 5:30pm**

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Credit Hire Handler, you’ll join our exciting journey to fulfil our future vision. We aim to support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.

**This is the job**:
Are you customer service driven with proven credit hire experience? As a Credit Hire Handler, you will be required to manage a portfolio of credit hire claims from notification stage all the way through to settlement.

Do you have a passion for supporting others and helping them settle their claim, where collaboration and negotiation places you at the heart of the operation? If this sounds like you, we would love to hear from you

**What will I be doing?**:
With each new claim, you’ll carry out investigations into liability and indemnity, collecting evidence of the incident to help you decide the best course of action. Where a settlement is owed, you’ll pick up with a range of external providers, including credit hire organisations, third party insurers and solicitors to negotiate the settlement.
- Establishing the AA’s liability and indemnity position on all claims by undergoing thorough investigations
- Updating the claims system with clear and concise notes
- Avoiding justified litigation by competently dealing with personal case load and assisting colleagues when required
- Identifying third-party representative trends and tactics and use initiative to counter these therefore minimising indemnity spend.
- Supporting with cost, service, and process efficiency projects across the team

**What do I need?**:
You’ll already know about insurance, liability, and indemnity, and may have worked in a similar credit hire role. As a confident communicator, you’ll be able to negotiate with third party organisations and internal stakeholders.
- Experience in motor insurance preferably in credit hire or liabilities
- Experience working to GTA Guidelines
- Be able to prioritise workload effectively.
- Excellent written and verbal communication skills.