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Reception Team Leader

4 months ago

Bradford, United Kingdom Manor Medical Practice Full time

The Administration/Office/Reception Team Leader is responsible for: 1. Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities. 2. To provide leadership to administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training 3.

Identifying and delivering team training where required 4. Compiling administration staff rotas 5. Coordinating the provision of temporary administrative and reception staff ensuring sufficient cover is provided for periods of leave and other staff absence 6. Providing initial guidance and advice to patients who wish to verbally complain 7.

Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary 8. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately In addition to the primary responsibilities, the Administration/Office/Reception Team Leader may be requested to: 1. Coordinate and produce meeting agendas and record the minutes of meetings 2. Support the Reception Manager in the effective running of reception/administrative duties.

3. Monitor and promote the use of the Friends and Family Test 4. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives 5. Assist with QOF targets