Customer Service Advisor Apprenticeship

3 days ago

Gravesend, United Kingdom CSM Logistics Full time

CSM Apprenticeship - Learn skills and expand your knowledge while working alongside us while completing your Customer Service Advisor Apprenticeship

**Job description**

CSM Limited is an established but expanding courier business based in London with an additional six offices in the Midlands and South East. We are currently looking for a **Customer Service Advisor** to join our busy logistics team at our Dartford office based in Northfleet, DA11. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

This is a full-time position based in our Dartford office in Kent. Monday to Friday from 9am to 5pm. Training will be provided.

**Driving** - There is an opportunity to do some driving in this role (but not a compulsory skill) which would involve learning drivers’ routes and covering drivers making daily collections/deliveries.
- **This position we would like to get filled as soon as possible.**_

**Job Role - Customer Service Advisor**
- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
- Ensuring the delivery of a quality customer experience on each and every communication.
- Communicating with suppliers to give our customer relevant updates and information.
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
- Booking on jobs.
- Assisting customers with the company website.
- Liaising with drivers.
- Giving support to the Manager and sales staff as needed.
- Be proactive under pressure, show initiative in finding solutions for customers.
- Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.

**Skills**:

- Confident communication skills.
- A strong listener, who can adapt to differing needs.
- Excellent spelling and grammar.
- Computer skills.
- Clean Driving License is a bonus but not a necessity

**Salary**: xxxx per year - Dependant on age

**Benefits**:

- On-site parking
- Employee Assistance Programme
- Company Pensions Scheme
- Death In Service Scheme

Schedule:

- Monday to Friday

**Job Types**: Full-time, Apprenticeship

**Salary**: £9,000.00-£12,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

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