Product Designer

3 weeks ago

Redhill, United Kingdom WTW Full time

Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes. This is an exciting opportunity to join Technology and Administration Solutions (TAS) GB, as the Product Designer in the Business Solutions function in TAS Technology.

The Product Designer will work in the Digital team designing and implementing the end-to-end customer journeys to our members and clients. You’ll play a critical role to drive a member-led approach to inject voice of customers during solution design and tests & validations throughout the product development cycle. You will use various techniques and tools to rally stakeholders and team members to work towards a solution that address users’ needs, but also happily and ably collaborating with project stakeholders to achieve sign-off.

You will be working alongside the Design lead and a large cross-functional team with diverse skills and experience, the role requires a motivated individual who is experienced in taking responsibility, who can independently deliver results on both a product level as well as client specific projects.

The role is aligned to our Hybrid work style, predominantly based from home with occasional travel to the office for collaboration meetings.

**The Role**
- As a integral member of the new UXUI team, you’ll be responsible for design for key personas and features, providing a strategic approach with end-to-end design thinking within the digital product team.
- You’ll be operating in a fast-paced environment, working end-to-end to understand user needs and deliver best in class member experience.
- You will work closely with Product Lead, Copywriter, Data Scientist, Engineering and rest of scrum team to create a compelling solution and member experiences that is enjoyable for B2C/end users, feasible and viable for the business.
- You will be leading discovery workshop/discussions with stakeholders to ideate options, obtain buy-in to facilitate decisions leveraging a mix bags of lean/agile UX framework and output e.g. journey maps, user flows and wireframes, prototyping, service design, hi-fidelity UI.
- Conduct or coordinate research with end users to discover needs and prove/disprove hypotheses throughout discovery and development e.g. conduct competitive benchmark, member research and concept/usability tests.
- Work with Data team to leverage insights to inform design considerations/decision and optimize the product to meet target key results around ease of use, adoption and stickiness/engagement.
- Communicate designs to stakeholders across levels to create an effective understanding of the product design and rationale.
- Perform audit/review on usability for build in each sprint.
- Support building the design Community of Practice within TAS and WTW to support wider adoption of design-thinking framework for innovation and achieving target customer/member outcome.

**The Requirements**
- Substantial previous hands-on experience with experience design.
- Experience working within scrum team and running design sprints.
- Experience in financial services especially regulated industries is a nice to have.
- Solid experience leveraging service design techniques and framework (e.g.journey mapping, service blueprint, story map) to ideate/facilitate solutions with a broad group of stakeholders.
- Conscientious & motivated, capable of working with mínimal supervision.
- Excellent attention to detail combined with pragmatic, solution-based thinking.
- Good knowledge & practical use of structured methodologies (e.g. Lean, Six Sigma, Agile, Scrum).
- Embrace and role-model flexible and “can do” approach.

**Equal Opportunity Employer

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