Technical Writer

2 weeks ago

London, United Kingdom Public Sector Resourcing Full time

**Technical Writer**- Inside IR35**

**Contract Term: 6 Months (Possible Extension)**

**Contracting Authority: Cabinet Office**

**Location: Hybrid/Manchester/Bristol**

**(SC Clearance is an essential requirement for this role)**

This is an exciting opportunity to be part of the Technology Delivery team, to lead technical communications on key infrastructure-related services to transform our internal services and the way we communicate complex technical concepts to a broad range of staff.

**As a Technical Writer **your main responsibilities would be to**:

- Develop technical documentation for internal Cabinet Office users, including end to end service documentation, and technical guidance within agreed timescale and quality standards.
- Work with technology and process experts on a variety of teams to get an in-depth understanding of relevant programmes, projects and topics to develop content for multiple complex changes and services and translate complex information articulately and comprehensively to a large user base with varying levels of technical ability.
- Communicate with stakeholders at all levels including managing senior stakeholder expectations.
- Utilising the full range of channels to positively communicate changes and new services to a wide audience including updating the intranet, blog posts, user guides and responding to user feedback.
- Work closely with the Delivery team to create and maintain a communication plan for all projects to contribute to the planning and delivery of the team’s portfolio roadmap.
- Contribute to the Change Authority Board by preparing technical communications in a non-technical manner for new services and changes to IT services (for example, the release of new IT features or conveying important service disruptions).
- Use a variety of tools and software to maintain and update users and group distribution lists.
- Lead the existing IT service communications processes, reviews and approvals whilst driving improvement through standardisation and stakeholder feedback loops.
- Understand GOV.UK style guide and align content appropriately.
- Showcase your work and help promote technical writing across government, including as published onto GOV.UK Skills and experience.

**You’ll have relevant experience in**:

- Active SC/CTC Clearance.
- Using WordPress and Google Workspaces tools (such as Google Forms and Groups) to understand, prepare and publish/communicate new or updated information.
- Understanding of technology and the user needs of technologists to effectively translate and write technical communications or documentation for infrastructure related services to a non-technical audience.
- Strong interpersonal skills, both written and verbal, specifically in relation to extracting knowledge from technical and process experts.
- An ability to work in a fast-paced environment and deliver to deadlines while coordinating work across distributed teams
- Ability to identify and deliver the most appropriate type of content (for example, written or visual) for a particular user need.
- A positive and proactive approach to service delivery and getting things done.
- The confidence to showcase your work, challenge poor documentation practices, and receive constructive feedback from peers.
- Understanding of agile working practices and working with agile team.- Please be aware that this role can only be worked within the UK and not Overseas._

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