Client Support Worker

6 months ago

Taunton, United Kingdom Open Door (Taunton) Full time

The Open Door Support Centre provides a safe space where our homeless community feel valued and supported. We aim to understand individuals’ needs and reduce barriers to homelessness. We are now seeking to appoint an Administration and Volunteer Support Worker within a small professional team in Taunton.

Role of Client Support Worker

The Client Support Worker will take the lead on providing high quality support to people experiencing homelessness, in need of emergency housing and experiencing multiple disadvantages.

Salary band: £18,000 to £19,500 pa (FTE £27000 - £29250) + benefits depending on skills and experience. Part time: 25 hours per week.

Hours of work: 8.30am to 2pm including a half hour lunch break (unpaid)

The Open Door (Taunton) Job Description

Client Support Worker

MAIN PURPOSE AND SCOPE OF THE JOB

To lead on the identification and delivery of support services required by clients of Open Door

POSITION IN ORGANISATION

Reports To: Charity Manager

Responsible For: Client Support

Budget Responsibilities: None

Principal duties
- Take primary responsibility for client management within Open Door.
- Take the lead in administration and record keeping matters relating to client support and management.
- Take the lead in developing support plans for clients attending Open Door
- Provide support to the Charity Manager when required.

1. Day to Day Management of the Centre
- Work with the staff team to help run the day-to-day services in a safe manner.
- Help identify clients who are becoming agitated and help them to become calmer using de-escalation techniques.
- In the absence of the Charity Manager, along with the Volunteer Administration and Volunteer Support Worker, be responsible for the safe running of the Centre.

2. Client Support
- Conduct assessments of the needs of new clients and offer clients the opportunity to talk about issues affecting them in a safe and non-judgmental environment.
- Develop a support plan appropriate to the needs of each individual client.
- Identify and take actions to improve a client’s wellbeing.
- Signpost clients to services which are best placed to meet their needs.
- Keep confidential records on new and existing clients.
- Assist with benefit claims
- Keep up to date records about the numbers of clients seen, referrals and sign postings to alternative services.
- Produce regular statistics and reports on service use as required by the Trustees.
- Help clients with any practical needs such as laundry, clothes, post, messages and phone charging.

3 Helping Clients Move Towards Accommodation

The Client Support Worker will provide 1-1 support with all aspects of finding and securing accommodation, including:

- Work with the Council Rough Sleeping Initiative team to enable clients to access accommodation.
- Supporting clients moving into accommodation with starter packs, food parcels.

4 Volunteer coordination
- Provide support to the Administration and Volunteer Support Worker in their role providing administrative support to the Centre and coordination of volunteers.
- In the absence of the Administration and Volunteer Support Worker (e.g. holidays) work with the Charity Manager to deliver the essential services required.

5 Administration and record keeping
- Set-up and maintain an electronic recording system for client records
- Collate and analyse statistical outcome data pertaining to service users

6 Working with Outside Agencies
- Attend multi-agency meetings and share information with partner organisations (e.g. Somerset County Council and ARC) as required.
- Work with Government statutory bodies (e.g. Police, Probation Service) while maintaining an appropriate level of confidentiality.
- Work with the Charity Manager and the Administration and Volunteer Support Worker to signpost clients to appropriate agencies for medical support.

7 Policies and Procedures

The Client Support Worker will work in a professional manner within the Open Door’s agreed policies, procedures and ethos which include:
Disciplinary Procedure

Equality and Diversity Policy

Health and Safety Policy Statement

Health and Safety Arrangements

Health and Safety Risk Assessments

Safeguarding Policy

8 Any other duties

The Client Support Worker will undertake any other duties not set out in the job description as requested by the Charity Manager in order to meet the objectives of the Charity.

9 General

The Client Support Worker will:

- in the absence of the Charity Manager use discretion about not opening the Centre if the centre is not fully staffed but will inform the Trustees.
- participate in annual appraisals with the Charity Manager and one Trustee. An appeal may be heard by another Trustee.
- strive to maintain peaceful environment and will deal with incidents and emergencies in a calm professional manner. In extreme circumstances clients may be suspended and the Trustees will be notified of this action.
- be qualified to offer first aid and will operat

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