Cleaning Supervisor

5 days ago


Belfast, United Kingdom BE Offices Full time

You will manage two teams ,eventually, in two different sites, to ensure the agreed client KPI’s and SLAs are met whilst delivering service excellence.

Responsibilities and Accountabilities:

- Support and guide the cleaning team to achieve excellent service level.
- Regular checks on cleaning standards in specified areas.
- Respond to cleaning requests as required.
- Collating the cleaner’s timesheets and sending to HR to be processed.
- Complete periodic tasks including weekly/monthly fogging to a high standard as required.
- Assisting with the cleaning of communal areas, stairwells, toilets and office spaces.
- Continuously develop and improve quality and hygiene standards.
- Ensure delivery of all services are in line with contractual requirements and client satisfaction.
- Complete monthly cleaning audits.
- Liaise with Operations Coordinator onsite where necessary.
- Supervising and participating in six monthly deep cleans.
- Contribute to and maintain excellent client relationships.
- To ensure customer complaints or incidents are reported to the Cleaning Operations Manager.
- Manage and develop the team to encourage high morale and motivation.
- To manage and support the compliance of COSHH, Health & Safety and Hygiene regulations throughout the team and to report any incidents in line with procedures.
- To ensure resources are properly stored, used, maintained and controlled as necessary.
- To ensure all staff sign in and out on the signing in book and relevant time sheets with accurate times.
- To ensure and monitor that all staff comply with time keeping and report any issues to line manager.
- All staff must wear uniforms as provided by the company ensuring they look tidy and presentable.
- To order cleaning products and consumables allowing enough time for delivery (5 days in advance).
- Keys, fobs and pass cards to be handed out to staff and returned to security on a daily basis.
- To ensure offices are properly locked every night and be mindful of security of the building.
- To report to line manager any issues such as leaks, blocked toilets, furniture damage etc.
- Record absences and holidays and organise cover.
- Provide training to new staff.
- Weekly catch up with Operations Coordinator.

Person Specification:

- Genuine interest in customer service excellence
- Knowledge on Carpet cleaning, window cleaning, hard floor cleaning and polish, and fogging
- Good communication skills
- Experience in cleaning and managing a team is essential for this role
- Have excellent personal management skills and strong motivational and team building abilities
- Have a flexible approach to work
- Attention to detail
- Basic English language skills

**Salary**: From £11.50 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast, BT13ET: reliably commute or plan to relocate before starting work (required)

**Experience**:

- cleaning: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)


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