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Receptionist - Health Club & Spa

4 months ago

Lytham St Annes, United Kingdom Dalmeny Hotel Full time

The Dalmeny Resort Hotel is leading Fylde Coast hotel with a reputation for great customer experience. We are currently expanding our Spa & Leisure team and are looking to recruit a Health Club Receptionist with an eye for detail and a great customer service skills. The Dalmeny Health Club is passionate about making sure all our clients and guests enjoy their stay with us and leave with lasting happy memories.

**THE PERSON**

The successful applicant must be a positive, collaborative and enthusiastic individual with previous experience working in a spa or leisure facility.
- **They must also be available to work early mornings, evenings and weekends.**_
- **Early shifts may start as early as 6:00am and late shifts finishing at 9:30pm.**_

**PURPOSE OF THE JOB**

To ensure that all existing and potential customers receive an efficient, friendly and helpful Spa & Leisure service.

**RELATIONSHIPS**
- Reports directly to the Spa & Leisure Manager.
- Interacts with other members of the Spa & Leisure team
- Interacts with guests and clients

**DUTIES AND RESPONSIBILITIES**
- Ensure the gym is clean and free of health and safety hazards
- Organised with an ability to work face to face and phone call enquires with the ability to work well under pressure
- Has numerical skills and communication skills
- Has good IT skills
- Carry out cleaning duties as required
- Be able to follow daily work sheets, following the standard operating procedure set by the Hotel Manager.
- Good selling skills in order to advise the guest/client to the correct treatments/products and maximise on revenue opportunities
- Friendly and confident personality with an approachable attitude
- Reliable and flexible attitude to the role and duties
- Presentable and polished to be able to lead by example
- Effect a professional handover procedure to ensure continuity throughout shifts
- Assist in dealing with complaints and customer queries
- Carry out specific duties as and when required by the Spa & Leisure Manager
- Answer telephone and in-person queries related to Spa & Leisure services and resolves any issues
- Handle payments through cash and credit cards

**Here at the Dalmeny Resort Hotel, we offer a range of employee perks**
- Free employee food is currently available to team members working a shift of 6 hours or more to be enjoyed as part of a rest break.
- Complimentary Health Club membership including a 20 metre heated pool, Whirlpool Spa, Dry Heat Sauna and Steam Room and a fully equipped Gymnasium worth £45 a month for any contracted employee following 3 month probationary period.
- 10% off all Spa Treatments to use in our new fully refurbished Spa

**Salary**: £7.81-£9.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership

Schedule:

- Weekend availability

Work Location: One location