Senior User Researcher

2 weeks ago


Leeds, United Kingdom Leeds City Council Full time

Senior User Researcher - Grade PO4

**Internal vacancy. Applications will only be considered from existing Leeds City Council employees.**

Leeds City Council is transforming local public services by putting technology at the heart of the organisation.

The Integrated Digital Service works across Leeds City Council and the Integrated Care Board (Leeds) - opening up a number of exciting prospects to work within the health and care sector and local authority. The Integrated Digital Service is improving how services are delivered, using user research to inform technology solutions that are accessible, easy to use and reliable. We are innovating and changing services by investing in automation through technologies such as power platform and RPA. It is a very exciting time to join the growing team within a city renowned for excellence in the digital sector. We hope to attract people who want to innovate and transform IT to help improve the services we provide and ultimately improve individual’s lives.

Integrated Digital Service are looking for a Senior User Researcher, who will manage the delivery of business improvement and service re-design.

As a Senior User Researcher, you will plan and lead user research activities in larger teams and on more complex services.

You will build user-centred practices in new teams align user research activities with wider plans to inform a service proposition supervise and develop other user researchers to assure and improve research practice
- Analyse and interpret complex and varied information.
- Develop a culture focused on delivering a high-quality service with customers at the heart.
- Manage a range of complex long-term programs of work.

Leeds City Council is a caring and responsible employer and beyond working on exciting projects that impact the city of Leeds you’ll receive great benefits including a minimum of 26 days holiday plus bank holidays increasing by 5 days after 5 years and the opportunity of home working, compressed hours, flexi-time and a pension scheme.

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council** **is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.



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