Call Handler-district Nursing Single Point of

The shift pattern for this position is worked over 7 days 8.00 - 4.30.

An opportunity has arisen for 2 full time Call Handlers to join the admin team supporting Treatment Rooms and District Nursing Single Point of Access (SPoA). SPoA provides a referral and call management service to district nursing and treatment room services across Renfrewshire.

Currently based in one location, the service supports staff across approximately 5 bases within Renfrewshire between the hours of 8am - 8 pm, 7 days per week; these posts are based within Renfrew Health & Social Work Centre. There will be the requirement to work one weekend in four; this may be increased depending on staffing levels.

The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into district nursing and for the treatment room service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families.

The post is within a busy call centre environment, responsible for answering all calls, ensuring that all referrals are input into the electronic patient information system, the onward transmission of referrals and/or messages and triage of patients as appropriate and appointments for the treatment room service.

**The post holder will require to have**:
Good communication skills

Computer literate and have good keyboard skills

Ability to work well under pressure

Previous experience of call centre or similar work desirable

Customer care focused and good telephone skills, helpful and pleasant manner

Excellent team working skills

The post-holder must be reliable and flexible to meet the needs and demands of the service.