Store Team Leader

3 weeks ago


Shrewsbury, United Kingdom Kennelpak Ltd Full time

**Responsibilities**
- Proactively work together to exceed all KPI’s
- Lead high performing team to help deliver exceptional customer service.
- Ensure the team are engaged with the company vision and values.
- Help motivate colleagues to contribute to the achievement of targets.
- To ensure you are fully up to date on all weekly communications.
- Engage with Salon colleagues on how to improve customer service and effectiveness.
- Help to deliver exceptional Retail Store Standards across all customer facing and ‘back of house’ areas.
- To comply with all communicated company guidelines and actions
- Assist the planning and execution of changes to promotions, campaigns and events in a timely and accurate manner.
- Help deliver TPC performance ahead of targets set.
- Be part of creating and leading a positive customer service culture in the store.
- Encourage & recognise colleagues who have gone the ‘extra mile’ in delivering exceptional service.
- Highlight unacceptable service standards within the team.
- Minimise store stock loss and wastage
- Manage replenishment processes to ensure 100% availability at all times of top 50 selling lines within the business
- Check and action out of date stocks
- Ensure personal compliance with all company policies and procedures relating to the control of Cash, Stock, Store and Staff are in place and adhered to
- Ensure all Health & Safety personal compliance is up to date
- Any other reasonable duties as required by the manager as appropriate.
- Key Holder responsibility



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