Warranty Administrator

**Warranty Administrator**

**Location: Falkirk, Larbert, Scarborough or Farnborough**
- Come join Alexander Dennis. We are transforming public transport globally by designing, manufacturing, and servicing the cleanest and greenest buses and coaches for our customers.
- In a nutshell, we build buses and coaches. In fact, more than half of the buses you see on the roads in the UK are built by Alexander Dennis. We have a huge responsibility to keep the world moving.
- We are saving the planet. Our purpose is to support Governments globally with their push to reduce pollution and improve air quality by building greener, more eco-friendly buses.
- We love our customers. So much so, almost every bus we build is bespoke - what the customer wants, we will do our best to deliver.
- We have a fantastic Canadian parent company called NFI. They welcomed us into the family in 2019, and we haven’t looked back ever since.
- We are building back and growing again, winning new orders in Germany and Ireland which will be manufactured right here in the UK.
- Our global footprint is pretty impressive. We have a presence in some super cool places across the world from Hong Kong to Auckland to Toronto.
- Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.

**We are looking for a highly methodical and diligent Warranty Administrator to join the team with the option to based from a number of our UK sites. Responsible for the validation and accurate processing of claim data. Reporting to the Warranty Manager you will be responsible for processing warranty claims, ensuring that they fit with the agreed warranty terms and conditions as set out by the company, as well as supporting with general administrative duties.**

**What does that mean for you?**
- Generous salary package - we reward our people at the level they deserve.
- A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love, with the people you love.
- A 37-hour working week, with flexible working options, giving you that much needed work/life balance.
- Annual leave entitlement which increases with tenure.
- Pension scheme to help you save for the future.
- Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.
- Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us.

Interested and want to find out more? Check out our YouTube channel or LinkedIn

**Your dream role**:

- Responsible for processing ADL warranty claims in an accurate and timely manner, including those that do not meet ADL’s business rules.
- Processing retail work in an accurate and timely manner.
- Liaising directly with Alexander Dennis service centres and field service engineers in order to clarify or add missing information to warranty claims and retail work.
- Manage and process third party claims and supplier invoices in an accurate and timely manner.
- Provide data to management to assist with the continuous improvement of product quality and reliability.
- Ensure that any early trends are brought to the attention of management
- Assist with the development and implementation of ADL’s current and future warranty systems
- Assist with general administration duties.
- Maintain Health & Safety standards

**What you will bring**:

- To be successful, you will have demonstrable experience in a similar administrative role in a relatively complex and or technical environment.
- You will preferably have a post-secondary education within the Quality or Engineering field, but experience in this field or a similar environment will be considered.
- Work experience in warranty or manufacturing is preferred
- You will have excellent verbal and written communication skills, along with an ability to build relationships and credibility with colleagues, suppliers and customers.
- Meticulous by nature, you will be comfortable working with numbers and large datasets in time critical situations to deadlines.
- You will be a proven self-starter with ability to work on multiple tasks simultaneously independently and as part of a team.
- It is essential that you are IT literate, being comfortable with Microsoft packages (in particular Excel and ideally to intermediate level). Furthermore, you will be capable of learning new software with ease such as ERP or databases.
- Must be able to travel between ADL sites as and when required.
- Experience in the roll out and implementation of IT projects would be highly desirable.

**Next steps**:
If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Alongside uploading your CV, please share a short covering letter detailing why you’re interested and why we should hire you
- Recommend a Friend is applicable