Credit Controller

6 months ago

Liverpool, United Kingdom Ghosh Medical Group Full time

**Ghosh Medical Group: Credit Controller**

We are expanding again, and we are looking for an experienced credit controller to join the team

**Who we are**

Ghosh Medical Group is Liverpool’s leading private medical company. We have been up and running now for almost two decades, and in that time, with unwavering passion and persistence, we have developed a loyal, dedicated, and friendly environment for clients and staff alike.

The Ghosh Medical team is made up of a myriad of roles, each dedicated to providing the highest quality of care for our patients. We offer the opportunity to work alongside likeminded health professionals, in a modern medical facility, located in the heart of Liverpool's city centre, for competitive salaries and benefits.

We have recently relocated to a brand new clinic offering private medical, surgical, pharmacy and aesthetic services in the heart of Liverpool’s medical district - Rodney Street. In addition to our flagship location, we also have clinics in Chester, Manchester with two more locations and a hospital in the pipeline

**What you will be doing**

Working together with the practice manager and administration team, your primary goal is to ensure all services and products are paid in full and in a timely manner. Duties will include monitoring correct invoicing and reconciliation of financial transactions.

**Role Responsibilities**

**Ensure timely payments and efficient cash flow**:

- Proactively follow up on overdue patient debts within established guidelines.
- Resolve account enquiries and ensure accurate allocation of received payments.
- Issue correct invoices where discrepancies found.
- Reconcile bank accounts.
- Manage cash allocations from various sources, including insurances.
- Log all communications in the CRM system.

**Optimise processes for efficiency**:

- Contribute to the ongoing development of improved workflows and procedures.
- Utilise data analysis tools (spreadsheets and pivot tables) to track outstanding debts.
- Undertake necessary performance measures such as audits to make sure internal processes are being followed.

**Resolve outstanding balances and denials**:

- Respond to enquiries from patients, insurance providers, employers, and other third parties.
- Proactively contact relevant parties to follow up on unpaid balances.
- Investigate discrepancies and denials, taking necessary steps for resolution.
- Monitor contested accounts and implement solutions to resolve disputes.

**Foster positive relationships**:

- Build and manage strong connections with key stakeholders both internally and externally to promote collaboration.
- Maintain positive relationships with patients by ensuring a caring approach is always upheld.

**To be successful in this role you should have**
- Minimum GCSE/High School Diploma or equivalent.
- Be patient, compassionate and have a background in customer service.
- At least 2 years’ proven experience as a credit controller or in debt collections, ideally within the private medical industry.
- Knowledge and experience using medical CRM, payment processing and accounting software.
- Experience using insurance portals to check authorisations and investigate shortfalls / payments is advantageous.
- Knowledge and awareness of collection guidelines, insolvency process and limitations under PCI and GDPR regulations.
- High attention to detail.
- Confident and professional manner.
- Ability to lead and work well as part of a team.
- Excellent interpersonal and communication skills.
- Expierence of working with Xero

**You will benefit from**
- Employee benefits inc. Cycle to work scheme and Company pension
- On-site parking
- Competitive salary - depending on experience
- One working location
- 6 weeks of annual leave including Bank Holidays

**Location**:North West England, Liverpool.

**Salary**: £30k - £35k

Pay: £25,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- accounting: 1 year (preferred)
- credit control: 5 years (preferred)

Work Location: In person

Reference ID: Credit Controller

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