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Technical Support Advisor

3 months ago

Solihull, United Kingdom Professional Technical Recruitment Full time

**Contract Type**:

- Full Time**Location**:

- Solihull - West Midlands**Industry**:

- Manufacturing & Production**Contact Name**:

- Alison Lockley-
**Contact Phone**:

- 01283499820**Date Published**:

- 29-Feb-2024An exciting opportunity is available for a Technical Support Advisor to join a well-known company who are manufacturing safety critical devices supplying innovative products to a variety of sectors. Based in Coventry you will be an integral member of the team supporting the company within the technical support department. On offer is a salary of £40,000 - £45,000 per annum, bonus opportunities and your birthday off work as an extra days holiday

As the Technical Support Advisor you will be responsible for offering assistance and guidance to customers in need of technical assistance or troubleshooting along with the following responsibilities.

**Responsibilities**:

- Create and maintain documents and user manuals, to assist customers in understanding product features, and best working practices
- Serve as a 2 nd tier contact for customers seeking support
- Respond to customer queries and troubleshoot issues on safety systems and wireless connectivity
- Create and maintain documentation to record problem descriptions, actions and resolutions
- Liaise with the wider team to ensure proper escalation of any issues that need further investigations
- Monitor customer satisfaction levels, collect feedback and identify areas of improvement within the technical support process
- Remain up to date with product knowledge, industry trends and emerging technologies

As the Technical Support Advisor you will have previous experience in a similar role offering advice to a customer base preferably within wireless technology or alarm systems. As well as the following skills/experience.

**Requirements***
- Experience in a similar technical role
- Customer focused mindset and passion for delivering exceptional service
- Understanding of wireless technology
- Familiarity with regulations within fire safety, or knowledge of fire detection or alarm systems

In return you will receive:

- Salary of £40,000 -£45,000 per annum
- Pension
- 25 Days Holiday + Bank Holidays
- Your Birthday off as an extra day of Annual Leave
- Business performance related bonus
- Free onsite parking